Drybar - Burbank

Great customer service from the beginning. Took my mom, daughter & myself to get pampered & they didn’t disappoint. Our hair type is also hard to style since it’s thick “Ethic” not anyone can do our hair, price is right. They did a great job , we loved it. Thank you !

I just left this location and everything went pretty smooth. My appointment was for 1045am. I arrived at 1025am. I wanted to be early due to the negative reviews that they always run late. I figured if I arrive early maybe someone will be available. And I was right. They started working on me pretty much immediately. My stylist was very nice and sweet. The location is clean and the service was quick. My only negative point are the prices. For what you get done which is a wash and style it’s not worth the price of $69 with tip. I pay this much and it includes a cut. Although my first time was an overall positive experience I would not do this again.

1. Made an appt for 11, arrived at 10:50, was taken at 11:30 2. I showed a photo of what I wanted and it was not what the outcome was (wanted braids and the hairstylist literally was like - it’s not working let’s try something else). 3. I told her I didn’t like it she gave me attitude and said that’s what I showed her… 4. I was incorrectly charged and when I called, left messages and emailed, nobody got back to me. 5. Go to a real hair salon- all they know how to do is charge your card and aggravate you.

Caution for those with "natural hair" – I strongly advise avoiding this place. While the ambiance is appealing and the staff friendly, my daughter's hair was left in complete disarray. She is of mixed race (half black and white), and I took the precaution of reaching out to Drybar before booking to inquire about their expertise with "natural" and "ethnic" hair. Their enthusiastic response assured me they could handle it. I even confirmed if they would flat iron the hair after a blowout to achieve a bone-straight look, and was once again reassured. Unfortunately, my daughter left the salon with disastrous results. I spent $55 on this disappointing experience. My frustration knows no bounds, and I vow to NEVER return to Drybar. This was an absolute nightmare. Despite attempting to bring this matter to the attention of both Drybar management and corporate, my efforts were met with silence – a clear display of disregard. I will not subject myself to this again.

There is a very rude girl at the cashier with a huge attitude problem. Sometimes she does hair and sometimes she takes over as the check out cashier. I had my hair blow dried for 65.00 not including a 10.00 tip i wanted to give to my stylist. I had only a twenty. So I asked for change and she straight out told me to "just give the twenty as tip. I didn't want to to leave my stylist tip less so I was forced to give a twenty. I will not be bullied into how much tip I'm going to leave someone. Taking my business elsewhere 😌 . Please get rid of her, she is very bad for your business.