Drybar - Brentwood

I have to leave a bad review but oh boy this place has gone downhill. I booked an appointment about a month and a half ago for a blowout for my company’s year end black tie holiday party. I was a little indecisive a few days before about how I wanted to do my hair and thought about changing it to an updo. I decided to go with a half up, half down look but didn’t think to change it to a updo in my booking. What I wanted was so simple that I honestly could have done it myself but did not want to cancel and wanted to feel somewhat pampered for this event. When I got there, there was no one there except for the girl at the front desk (the one star is for her because she was very nice). My “stylist” comes out about 5 minutes later looking incredibly frazzled and as if she is possibly either incredibly nervous or on drugs. Her behavior was so bizarre I can’t even begin to describe it. I told her what I wanted and she kept saying I was booked for a blowout and she didn’t have time to do what I wanted. It was 4 pm so it was still early in the day but on a Friday it should have been a lot busier but she said she had to take her break right after I left because someone called out. Fine, I get it, I worked in places before where we’ve been short staffed and I know it’s stressful. I told her I didn’t have a lot of hair and it would be easy. She said I can do it but we wouldn’t be able to wash your hair. I told her I haven’t washed my hair in 5 days so it’s greasy and gross and she kept saying it wouldn’t look bad but I knew it would. So finally I settled on the blowout and figured I would go for the old Hollywood glam. When she brought me to the back to wash my hair, I looked up at the ceiling and it was covered in dust and cobwebs as if no one had ever cleaned it. Very gross. She didn’t rush through the blowout but barely curled it and it looked nothing like the old Hollywood glam I had picked from their book. The back was completely flat and looked terrible so I asked her to add some waves and she tried but my hair wasn’t holding it I guess. I didn’t even take a picture of it because it just looked so bad. I ended up going home and the girl who did my makeup fixed it so it looked a little better but I still was pretty disappointed. Even my boyfriend asked why my hair wasn’t done when he got to my place (before the makeup artist fixed it). Then when I went to check out, their system wasn’t working so she had to manually enter my card and it still wasn’t working. I finally had to call my bank and it worked but it made me late for my next appointment. They said that sometimes their system works and sometimes it doesn’t and it’s been like that for a while. You would think in a place like Brentwood the place would be clean, it would be busy and their system would work. But there was none of that. I’m sad to see this place go so downhill from what it used to be. This was the most depressing and disappointing experience I’ve ever had here.

I showed a picture of what I wanted to the stylist. It was from their own social media. There's no mirror so I wasn't able to see my hair until she finished. Nothing like what I requested. I had told her this was for my wedding too & she put on a movie about divorce. I also had requested a scalp treatment, that never happened. Luckily that wasn't added to my total. Waste of time & money. Now my wedding pictures don't have the hair I wanted.

If I could leave a negative review I would. Got a major burn on my forehead while getting my hair done at the Brentwood location. The staff was unapologetic about it,rude, mean and I have been threatened. Reached out the main company which is not willing to cooperate and reimburse the medical bills even. If you are a professional looking for experienced hair stylist not just part time ( not even sure insured or licensed ) workers avoid this place/ chain.Taking legal actions moving forward

I had one of the best blowouts here last week. I wish I remembered the stylists name. I have very long and thick hair. It’s hard to blowout my hair and a lot of stylists have trouble with it, so I’m very cautious with how it’s done. She did my hair perfectly with volume and everything I wanted. If I lived here I’d go to that stylist every week.

WORST experience at a hair salon. At worst stylists comments were racially discriminatory and at best they were ignorant and rude. Someone who is unfamiliar with diverse hair styles and textures should not work in a salon with a diverse clientele