Discount Tire

They are good when you want to purchase. Their guarantee or certificate of service is useless: they make you regret purchasing from them. Car was there at noon, service promised to be done by 3:30, arrived at 3:45, car hadn't moved! Kris Parker: The manager came over instead of explaining he talked down to me, very eloquent & self-righteous! There is no hope for any sense of accountability or customer service. Will NOT purchase from them ever again if gurantee means disrespect & humiliation & endless wait! Thanks, goodness for Fabian! He is the only one who tried to help! Thank goodness for him! He suggested a solution and aired my flat tire so I could go pick up my child. Kris Parker: no hope to receive any help from him. Shouldn't be amanager. He argued I didn't have an appointment...OK next time you get flat tire, earlier in the week predict that & make an appointment. This is a manager who just doesn't understand customers.

They did a great job helping me when my tire pressure dropped rather quickly. They figured out the problem, Declan spent quite a bit of time on the phone with my tire warranty people and he found a way to help me when the warranty people didn't have a way to help me that wouldn't cost me hundreds up front. They got me back on the road safely and with the best financial outcome for me. Great service, great people!

Great service! Was totally expecting to pay for services regarding plugging a tire and putting the spare back under the truck. All done free of charge and while I waited. Great team of folks here. When it comes time to replace all 4 tires, I'll be here.

Got there one day opened at eight o'clock in the morning. Simple flat tire repair. 10 o'clock in the morning. Still waiting for my car to be pulled into the garage. Complete incompetence. And this was after my appointment the week before for a tire rotation. Got there for my nine fifteen appointment. Didn't get checked in until nine thirty. Didn't get out of there until 10:30.

Discount Tire in Normal is literally the BEST place for tire service. The service is exceptional, the staff is friendly and they ALWAYS greet me by name. I’ve purchased several sets of tires for multiple vehicles. I’ll never go anywhere else. Thank you for being AWESOME all the time! Top tier!