The customer service is unfortunate. You spend your time dialing numbers that a machine calls out. We want personal attention and not to be dizzy. In Santoña, despite the sign closed until the 7th, it was closed. They send you to Laredo where there is no consultation on Fridays either. What's up? Go to where Christ gave the Sermon on the Mount?
A disaster!!! It's been over a week for them to come fix a leak. First the technician comes but makes the report wrong. 3 days ago they tell me that they are calling me to solve it. I call yesterday but they had a computer failure and they confirm that they call me without fail during the day. I'm still waiting!! On the other hand I have an open claim since MAY!!!!!! I'm still waiting!! I will unsubscribe as soon as the policy ends.
Regrettable treatment. Unfortunately my father needs a breathing apparatus, and it must be that for the people of ADESLAS my father will never be able to leave Cantabria. He goes to Malaga for a month and a half, and we have been trying for 2 months to ensure that when he arrives he has the breathing apparatus there, BECAUSE HE NEEDS IT TO LIVE. In social security they don't pose any problems, but here, since we are just numbers, they pass by us. They didn't let us take the device from here, they told us that they didn't take one there. They say they take steps that they don't, we continue at the point. Departure . As you can see, it doesn't happen to one of their relatives. You do not have any type of humanity or professionalism.
I don't give them less because there is no option. They kept me for half a year bringing them documents so that in the end they would tell me that what I asked for was not done there, what the hell you are an insurance company, not the library, a nursery.
0
The customer service is unfortunate. You spend your time dialing numbers that a machine calls out. We want personal attention and not to be dizzy. In Santoña, despite the sign closed until the 7th, it was closed. They send you to Laredo where there is no consultation on Fridays either. What's up? Go to where Christ gave the Sermon on the Mount?
3 months ago0
A disaster!!! It's been over a week for them to come fix a leak. First the technician comes but makes the report wrong. 3 days ago they tell me that they are calling me to solve it. I call yesterday but they had a computer failure and they confirm that they call me without fail during the day. I'm still waiting!! On the other hand I have an open claim since MAY!!!!!! I'm still waiting!! I will unsubscribe as soon as the policy ends.
11 months ago0
Regrettable treatment. Unfortunately my father needs a breathing apparatus, and it must be that for the people of ADESLAS my father will never be able to leave Cantabria. He goes to Malaga for a month and a half, and we have been trying for 2 months to ensure that when he arrives he has the breathing apparatus there, BECAUSE HE NEEDS IT TO LIVE. In social security they don't pose any problems, but here, since we are just numbers, they pass by us. They didn't let us take the device from here, they told us that they didn't take one there. They say they take steps that they don't, we continue at the point. Departure . As you can see, it doesn't happen to one of their relatives. You do not have any type of humanity or professionalism.
7 months ago0
I don't give them less because there is no option. They kept me for half a year bringing them documents so that in the end they would tell me that what I asked for was not done there, what the hell you are an insurance company, not the library, a nursery.
10 months ago0
Shameful
in the last week