DSW Designer Shoe Warehouse

It’s bigger show store that has many selections. It’s located at Zona Rosa so it’s convenient for shopping and dining as well. Found the boots that I really like and happened to be on 60% Sale so I just grabbed it without hesitation.

How can you not rate a shoe store 5 star. Such huge selection for men and women. Sale racks are so great. Ordering online is also a breeze

I’m a big fan of DSW. I decided to go in to see if they have anything nice for the summer and picked up a pair of shoes I liked. My little one was with and she picked up a toy. We get to the register and the cashier greets us , she’s being super nice until I ask her for a plastic shopping bag. The cashier rang up the items and just stood there not bagging the items. I asked for a bag and she said we are going bagless. I was confused and said well maybe you should put up a sign so customers are aware. She eventually gives me a bag and says you have been warned for next time ! I almost burst out laughing ! I just rolled my eyes , said have a good day and went about my way. Just FYI everyone apparently DSW is going bagless.

I was greeted as soon as I entered. The Rep was very helpful in directing me on how to get my return processed. Only had to wait in line a minute and was done in about 5 minutes. Refunded promptly.. Low stress..

I ordered a pair of shoes online that came scuffed up with no tissue in the shoes or box and dirty/worn on the bottom. I have ordered shoes from DSW dozens of times in the past and have never experienced this. I took them in to the DSW at Zona Rosa and was shocked at the lack of quality customer service. I explained to the employee at the register the state that the shoes were in when I received them and she called for a manager. I don't know if she thought my story was suspicious, but she never asked any questions or explained why she was calling for the manager. The manager came up and did not make eye contact with me, only said "this is how you received them?" while looking at the shoes and then told the employee to damage them out. There wasn't an apology offered by anyone for the state of the shoes, which is the very least they could have done.