Crash Champions Collision Repair

My truck was towed to this location and was refused service without informing myself and the insurance company. This location was recommended through my insurance by the way. I have had work done to my truck through crash champions in the past and it was great experience, the crash champions located in plainfield. So, since this location denied service, I had to pay for the tow out of pocket because an employee failed to inform anyone on the matter and claimed he was just informed the same day even though the appointment was scheduled the week prior. On another note, the individual who towed my truck informed me of this whole ordeal and told me the employee he had talked to was very unpleasant and unprofessional.

After a skirmish with someone who scraped up the back quarter panel of my car, I knew I had to bring it to Stanley at Service King in Lockport. Sue at the front desk walked me through the claim process, scheduled me on, and my car was done THREE DAYS EARLY!! And it's beautiful. I couldn't have asked for a smoother process, with an excellent outcome. These pictures look like I just brought the car home brand-new... Stanley did a fantastic job. The whole team made it very easy.

We were very happy with the quality of care and the communication from Service King Lockport. They were able to start working on my car at least 6 weeks earlier than any other repair place. Mike the manager went above and beyond when trying to find a part for my car quickly. He was outstanding at updating us with the timeline and put our mind at ease. It is because of him and the employees at that location, including Francisco, that made mine and my husband’s experience 10/10. We would recommend them to anybody and would not hesitate to use them again in the future. BTW, my car looks amazing again!

The work and courtesy that Mike and his crew displayed at this Service King was top-notch. They did some quality work on my vehicle and had it back on the road as promised. I would highly recommend them.

Sue and her team are the best!!! The entire repair process was handled professionally and in a timely manner. The repair, color match and detailing of the vehicle was perfect!! I used other places in the past and I always felt that I was putting them out by asking them to repair my vehicle. When I walked thru the door Sue greeted me and was extremely pleasant and listened to my concerns, I was kept up on the entire repair process. The end result was great!! Thanks again.... I will be passing along my experience with all my friends and customers.