Concentra Urgent Care

Three stars is my average of five stars for the Physical Therapy side, five stars for the care I actually received when I was finally seen, and one star for the massive understaffing they have going on here. Scheduling an appointment is useless, because you'll still be waiting around for an hour before anyone can see you. Once they got around to seeing me, the provider was great. I don't blame the people working here. I blame Concentra for not having enough providers on staff to cover demand. On the Physical Therapy side, I had no wait for any of my PT appointments. The therapist was friendly, knowledgeable, and did an excellent job explaining the exercises and why I was doing them. I definitely felt an improvement from them.

I was there for nearly 6 hours. One physician on duty is unacceptable. While waiting in the room for the physician to meet me, I can hear the medical assistant’s cussing, outside the door. The only reason I gave 2 stars is the doctor actually listened to what I had to say and physical therapist was great.

I had made an appointment 2 weeks prior to my appointment. I needed a physical done at Concentra to earn my Student Transport license. After waiting 2 hours in the lobby, I ended up having to reschedule a week out. I was told there was only 1 doctor. That's another week I have to wait to get my certification. My job was not happy with this outcome for they need me to be able to transport my students during the school day.

Seriously gutta change policy and procedures with this dumb check-in. How was I there for 2 hours and not checked in? It's not our fault that you guys don't have scheduling options or way to prevent this. All I know is I was in time early even and take into consideration if you have patients you also have walk-ins at high volume. After so many years if this what will be done to improve wait time and customers frustration? Low rated review for this, and I'll be recommending to my employer to choose another company to conduct their drug test if they too don't like the inconvenienceshave to reissuing/ reschedule. It's not cool. What a waste of time, plus they don't tell you about it. They don't check you in only until after 2 hours until you wasted the hours waiting SMH. Least put up a dang sign, ma lazy. After the two hours wait, they tell me I can't take the test.

This was the MOST backwards set up ever. I arrived at 09:42, given paperwork to fill out and then asked to have a seat. I was called up again to put my name on a list which the receptionist is like oh we are signing you in, the time is 10:40. I was like oh no I got here at 09:42, she then says "yea but we don't register you in until you finished filling out the online portion of paperwork"....which was NOT sent to me until 10:20 (I have the receipts). I explain to her that this is frustrating because I sat here for an hour already and now I'm just now being signed in AND you're telling me the wait time is an additional hour!? Their check-in policy is ridiculous to say the least.