Clearview Window & Door Company

Another job well done by Clearview Windows & Door Company! Starting with sales rep Nick Nicholson, who is patient, knowledgeable, and very pleasant to talk with, to the installation process of our church doors was indeed professional. Nothing but compliments from the congregation and community. I highly recommend their products and services. Bishop Dale

The installation went well. The installers were late, but the office called ahead to inform me. I had the screen put in the frame which left the glass to be stored. I was wondering what they did with the glass and found it propped against the house. There was no box or any way to protect it. I called the office to ask for a box and/or suggestions on how to safely store the glass and was told that I would be contacted. No one has contacted me.

We had our front and rear doors installed through ClearView. The salesman that helped us choose the doors was extremely knowledgeable and the installers were fast and efficient. Overall, we are very pleased with our new doors, and every member of the company that we interacted with has been personable and professional. I definitely recommend this company.

I signed a contract in January 2020 to have 21 replacement windows installed by April 2020. I never heard from the company until June 2020 when I called to ask for an update.They installed 17 windows on August 5, 2020 and told me 2 of the windows had been damaged by the manufacturer and would have to be reordered. I spoke to the man who placed the original order and he confessed that he had forgotten to order those windows. THEY WERE NEVER ORDERED OR RECEIVED, SO THEY MADE UP AN ELABORATE LIE. When the two windows were finally installed in December 2020, I requested that the windows be recaulked because the caulk was pulling away from the window frames (after only 4 months). They said they were recaulked but I don’t know if that is true. In March 2022 I notified the owner that the caulk was cracking on my windows and requested that they repair them. He usually refuses to accept my phone calls and never returns them. He had his office clerk call and tell me that he would charge me to recaulk the windows after only a year and a half. The warranty on the caulk is 15 years. He stated Clearview only guarantees their work for one year. That says a lot to me about his confidence in his work. Nowhere in my contract do they mention that. I have been trying to get this man to do the right thing for 4 months again and he is insisting that I pay for his poor workmanship. I already paid a premium price for shoddy work. I am just asking that I get the windows properly installed. The caulk manufacturer recommends at least a 3/8 “ bead. The bead on my windows is less than that. I would never recommend this company to anyone. They have lied to me consistently for the past 2 years, they refuse to make repairs that are clearly their responsibility, they are disrespectful and take no interest in making sure a job is completed correctly. They have my money and just aren’t interested in completing the job in a manner that they could be proud of. It’s too late for me, but I hope others will learn from my huge, costly mistake.

I decided to go with Clearview Window and Door because they supported the radio station I listened to (Shine 95.1). However, because of my experience with this company I no longer listen to the station. I don't want to hear Sam or the station boast about the company. I had 2 doors and 27 windows installed in 2015. One door had defects in the glass and when the replacement was brought out it too had defects in the glass. We were asked to basically live with it. This door also needs to be propped open since it slowly swings to about halfway closed if not. The other door we had installed was a french door and although pretty, it's not very sound proof nor does it seem energy efficient. Also, spiders get in with ease yet I don't see any holes. As for the windows, I've had two crack on the inside pane of the double pane window and one that fogs up. One crack, maybe, but two must be poor craftsmanship. Now I realize Clearview Window and Door is just the installer and they don't make the windows or doors. However they boast about how great they are. They are not. Dealing with the first cracked window was okay. They reordered the window and when it arrived they came out and replaced it. When I called about the second window, they wanted to come out to the house and take measurements, etc. They also wanted to charge me over $200 as a service fee. After refusing they said I could send them a picture of the crack and the window label and let them know which sash it was (upper or lower). They would order it and when it arrived I could come pick it up and install it myself. Well this was January. It is now May. Every time I call I get the same song and dance. They don't know when it will come in, shipments come in on Wednesday, they are backed up. Last time I asked to speak to a manager and the woman I spoke with said someone will call me on Wednesday. That was 2 weeks ago. Bottom line is I would NOT recommend this company. Save yourself the headache and go through someone who actually manufactures the windows and doors you want installed. UPDATE: I received a phone call from Emily at Clearview Window and Door. My sashes are due in on the 22nd and they would like to come out and install them on the 23rd. They plan on talking with Okna to address the window issues I had/have. They also plan on talking with Homeguard to address the door issues I had/have. Clearview Window and Door is extremely apologetic for the experience I've had and for the way I currently feel and is trying to rectify that. However until that is done, I will leave my rating as is. I do promise to update accordingly though. UPDATE 2: Today (4 June) Clearview Window and Door came out and replaced the two window sashes and fixed both issues I had with the doors. A search of Clearview Window and Door will result in plenty of positive reviews and they worked hard to rectify all my issues so that I too would have a positive review. A search of Okna windows will also result in plenty of positive reviews. They were a little slow in providing Clearview Window and Door with the replacement windows. Clearview Window and Door is definitely a company to consider if you are looking to replace your windows. They will work hard to make sure you have a positive experience. I can't explain why we had the issues we did. However, Clearview Window and Door fixed them all.