Centros Ideal Móstoles Madrid - Depilación Láser y Medicina Estética

Good afternoon, The truth is that I have to say that it was very good at the beginning, although I had to change centers. It was the first session and the girl who attended me was very patient with me since there were things that I had not done well. But, on the other hand, what they told me that 7/10 days in advance I had to be out of the sun and that I had to put on moisturizing cream (rosehip) during those days until the waxing appointment, could having warned me that the laser machines were broken as it would have saved me the cream, since it is not very cheap and I have little. So I hope they get fixed as soon as possible. Thank you.

I was a client of the Parque Oeste Alcorcón clinic but due to its closure they sent me to this establishment. When requesting the transfer to another center since the one in Móstoles is quite bad for me, they inform me that my voucher has expired when I have not spent the corresponding sessions or the guarantee period that was established in the contract if the result obtained in the sessions was not satisfying. I went to the Móstoles clinic to get a solution since there is no customer service telephone number and you can only contact online. The staff there told me that they can't do anything and that the voucher has expired. Even if all the sessions are pending or have not been carried out since it is a session every two months and if this deadline is not followed, the guarantee period is not taken into account. And all this without taking into account when my appointments were, since it is the staff themselves who give them to me and without having received any evaluation of the results of the treatment. Conclusion complaint form and of course do not contract services with this company again, since it is not only this problem but also the high staff turnover that they have that causes the service to suffer.

DON'T BE FOOLED. When I contracted the laser they offered me 2 bonuses of 5 sessions each but if at the end I had 2 or 3 hairs left that I had as an extra 2 guaranteed sessions if you turned 2 years old, giving you the sessions every two months. Everything is a DECEPTION, I ended up with a lot of hair 2 months ago and they do not offer me any solution, now I no longer have the right to the guarantee sessions saying that it is impossible for them to tell me that because it is with another type of treatment as if on top of that I I was inventing it. To sell you the products very well but not to fulfill it. Ah, they're going to make you pay for the glasses.

My wife and I had the two-year bonus plus one year warranty at the Parque Oeste center in Alcorcón. That center closed and they sent us directly to Móstoles and we asked to change to Fuenlabrada because it was better for us. I haven't had any problems but they tell my wife that her bonds have expired when she still has a year left on the warranty. We tell you that it cannot have expired because you still have the guarantee and the result is not satisfactory, in addition to the fact that no one has done an evaluation to say that you do not need the guarantee. So we put up the corresponding complaint form. I do not recommend ideal centers at all, the result is not good and on top of that they do not comply with the contract Edited on November 29th about the response from ideal centers. Because you tell me to get in touch to try to solve the problem and your answer is that you can't, you can't give me information about my wife. You don't want to solve anything, you have given the answer to look good. I have written you two emails and you do not give any solution, the only thing you are doing is wasting my time. Ideal Center Customer Service Responses: - Good morning Mario, do you need information about your treatments? Regarding your wife, due to data protection law, we cannot provide you with information. All the best - As we have indicated, we cannot give you information about another client All the best That's your way of solving things. The consumer complaint has already been processed.

I'm already finishing my treatment. In this time I have met several girls, all of whom are lovely. Professionalism, attention, Hayzea is a heavenly girl. They are worth a lot and work long hours.