Catawba Shoe Store

My husband needed new work boots so we came here since we had came the year before. The ladies that helped us were great! Very patient and friendly with us. My husband tried on multiple pair of boots and decided on a pair that cost $227.00. We bought them on Saturday and then on Monday he put them on to wear to work. He walked out to his truck to crank it and came right back. He noticed the shoes did not feel the same as they did at the store so instantly took them off and asked me to return them. When I took them in there one guy said they had been worn and the manager I think his name was Trent. He said “a worn shoe is a worn shoe” when I explained the situation he was very unwilling to do anything about it, not even exchange for a different size. He even had the nerve to compare a shoe worn for literally a minute or two to a pair of underwear and asked if I would want to buy a pair of “worn” underwear. We have been here a few times but NEVER again. The picture below shows the boot with a little dirt and then I washed it off to show that there is absolutely NO wear on them at all. Beyond not being able to satisfy the customer both guys were extremely rude from the minute I walked into the shoe store. I do not normally write bad reviews but I was beyond frustrated with this situation.

Great selection ! I have problems with my left foot; no arch and arthritis but I have a farm and really needed something that was comfortable,warm, and to protect my foot from the goats and pigs stepping on me ! After trying on a whole bunch of boots, we finally found one that fits the bill! My feet are now happy and so am I👍

This is my favorite shoe store in North Carolina for men’s work shoes or any other casual shoes for that matter. My wife has also found casual outdoor shoes she likes. The staff is dedicated to getting the right shoe for your foot. Their selection of sizes is amazing— wide sizes, larger sizes. A great selection of many higher quality brands including Keen assembled in USA steel toe shoes. They also carry Aetrex insoles and their prices are far lower than online. I hadn’t tried Aetrex insoles in years but the salesman guided me to try them again. Now the Aetrex l2200 insoles are in all my shoes and my feet have never felt better. Relative to some reviews complaining about returns, it’s possible many of these people have never owned a small business. Returning a commodity item at a large national chain store isn’t the same as returning a specialty item to a family owned store that provides tons of service. You will never get the service at a large store that you will get at Catawba shoe— the staff, skills, customer focus, and inventory just isn’t there to make sure your purchase is right— those stores have to eat the cost of a return because they provide no service. Take advantage of the service at this store take the time to be sure your shoes are right before buying including understanding warranty etc if needed— the folks at Catawba shoe store have always taken the time with me needed to assure that I have a good fit. It’s time to support small businesses like this— they are the only ones that can supply the service and selection locally. I In the pictures are a few examples of the shoes I have bought here excluding my wife’s shoes. Keen steel toe shoes, Keen work boots, and oboz sandals. All are a perfect fit and have been very comfortable. Prices are fair and competitive especially given the high level of service and selection at the store.

Always welcoming and kind. They help me get in and get out. No dawdling. Great place.

Do not buy work boots from here!! My husband bought some Ariat steel toe WorkHog boots from Catawba Shoe Store roughly 5 months ago (we confirmed with the store). The soles are coming apart and have some chunks missing out of them. So we went up there to see what can be done about warranty since he’s only been wearing them for 5 months. They told us “I’m sorry, but that’s normal wear and tear and we can’t warranty them.” She then explained “if they were coming apart it would be a different story, but that looks like normal wear and tear to me.” Okay so wearing boots for 5 months that the soles are literally coming apart is normal wear and tear? Sounds to me they don’t care about customer satisfaction. We showed her where a chunk of the sole was missing off one boot and another piece is about to come off the other boot. She just shook her head and shrugged her shoulders saying there is nothing they can do, it’s normal wear and tear.. They said normal wear and tear so much it was suspicious. Like they knew there is a loophole in the warranty and they just stuck to it. She also tried to blame it on the way my husband walks. His boots have NEVER worn out this way before. They always wear out on the inside not the outside. They had great customer service when we originally bought the boots. They were very helpful, but don’t try and return boots that are falling apart even though you’ve only had them for a couple months because they will NOT help you. They will not give you any kind of store credit, refund, or anything! Save your money and go somewhere else like BootBarn in Concord, Morgan’s in Gastonia, or Cowboy Country Western Wear in Hickory!