Capital City Ace Hardware

Went into ace the other day and the staff has fallen off. It is hard to get help from people like it use to he 6 months ago. Aaron was not helpful and acted really shady when I was looking at tools. Felt uncomfortable while shopping. Some employees were laying around on the swings and patio furniture in the store. Still have excellent employees like John yow and Kevin and Steven who are helpful when they are working but the staff they had when I was there just were not engaging and helpful. I miss the days when you go into a small hardware store and get good help.

It’s good for small things. I come here for garden and yard supplies, and yes it’s more expensive but it’s convenient at times. But I will say don’t buy lawn equipment because they don’t do returns. They have signs stating this and it scared me away a few times.

Absolute worst experience I have ever had went there with a couple of things I was looking for to start knocking out some of the repairs and just upkeep of my home and was repeatedly harassed by the staff asking the same questions over and over and since I was browsing and checking options as well as cost and comparing things I was in no rush and as I am generally a private person I paid the employees not much mind and continued to my shopping when I was rudely accounted by what I have to assume is store manager from his aggressive, accusatory behavior ans he proceeded to follow me like some 3rd grade bully harassing me and making derogatory statements and honestly I was shocked to see such an rude, unintelligent, and just overall embarrassing and immature behavior from a so called professional. I will never ever set foot in such an atrocious malicious store again and would advise the rest of you to do the same the store is very poorly stocked the employees are about as knowledgeable as a box of rocks and just rude, arrogant, hostile, immature bullies who I'm sure contribute to the fact that the store is always empty and they never get in anything new. By far the worst overall staff and experience I have ever had and the franchise should be embarrassed by and would do well to simply wipe the vile slate clean and just try and start over again. Still shaking my head in complete disbalief

Great service. Had product available in-store. Clean, large inventory and courteous, friendly staff, knowledgeable about the product. Ample parking and convenient disabled access and parking. Highly recommend for friendly, hometown customer service.

I wish I could give 0 stars. I went here this morning to pick up blades I had sharpened. I went back to the key counter and as usual, no one was around. I called the store from my cell and when a lady answered, I told her I needed some assistance at the back key counter. She said “ you’re in the store?”… I said yes and she said someone would be there shortly. This same lady walked back to the counter and immediately started telling me that next time I need help I need to walk around the store and find someone to help me. I said “No. I’ve done that in the past and that’s the reason I called- so I wouldn’t have to wander around the store.” She then said that if I don’t want to find someone then I need to tell the person at the register when I walk in that I need help at the back counter. I said I called the store to get help and I asked her to please just get my items so I can leave. Of course, she had an angry/irritated expression all over her face. As she walked to the back I apologized “for being such an inconvenience to her.” She said I wasn’t and I said that she seemed very irritated. She then proceeded to start telling me that next time I just need to go find someone to help me. I again asked her to get my items and she finally did. I expressed how rude she was to the man at the register, but of course, he just smiled and said “Ok.” (Which translates to: Ok- I don’t care and neither does anyone else.) There was absolutely no reason for this lady to keep arguing with me because she didn’t approve of me calling the store to ask for help. Needless to say, I will not be back to this store.