CENTURY 21 Northwest Realty

Here are some photos of the condition of the property when we moved out. Notice how clean the property is, also notice the photo of the blinds that came with the place. And how they are old and tapped. They are currently trying to keep 100% of our service deposit, because they needed to clean the home, and fix the blinds (the ones that are taped together on their last life). I have other photos of when we moved in, and the place was dirty. Toilets where dirty, dust everywhere, broke. Saw blade sitting in the shower. Next they are trying to charge us for having to move the fridge out of the house that we left…..it was their fridge (in the property when we rented it) We also had issue the entire time we rented from them. Water softener broke down day 2. Never fixed I moved from out of state, and the place was very dirty when we moved in. Items that they are trying to charge us for damage, where damaged and old when we took over the place. (We documented it so we are good).

Just closed on a house today! Coltun and Logun are awesome! They were so patient, gave us their opinion and were so helpful overall! They connected us with our lender Kim and she was just as awesome! We appreciate all your hard work and will forever be thankful. - Highly recommend getting help from these three!

My advice to anyone who rents homes managed by Century 21 Northwest: Do not bother wasting time or $$ cleaning homes upon moveout. They will not return any of your deposit! We were in 5974 W Calle Lejos for only 12 months. Upon move out I paid for a professional cleaning, had the landscaping done and got the carpets cleaned by Stanley Steamer. I did these things in an attempt to get some of my $2400 deposit back. We did the move out inspection with Donna Juslin she was not happy with the cleaning, even though it was cleaner than when I moved in. Donna assured me they would be fair and not nickel & dime us. Donna then advised they would be charging for an additional cleaning. Ok fine at least I will get some $$ back, nope. They charged me to replace blinds that were trash when we moved in. They charged me $750 for a paint touch up. We were there for 1 year only, home may have needed a paint job but not because of damage we caused. They charged me to replace carpet even though carpet was worn when we moved in. They charged me $110 for a missing oven knob. Pack of 4 knobs cost about $30 at Home Depot. I disputed all of these things in writing. I was advised to give them 30 days to review. After 30 days went by, I followed up again, but Century 21 NW is not professional enough to even respond. The last review for this home (1 year ago) they did the exact same thing to previous tenant, this seems to be their practice. In 2021 the water heater broke. We were without hot water for 10 days while they searched for a replacement part. It's not fun bathing your children with buckets of water heated on the stove. I asked if they would compensate and reduce our rent for time home did not have basic need hot water but was denied and had to pay full rent. I have rented with several property management companies and received partial deposits back for homes left in worse conditions. I would not have paid for anything if I knew this is how they operate. They don't even say congratulations when you buy a home and no longer have to rent. They increased the rent from $2500 to $2800, are they not aware times are tough for a lot of people? Stay away from this company if you can. Wish I could give 0 stars!

UPDATE; lowering the score bc of their reply. I spent WEEKS, everyday I tried to message for more info, or request an application and still had no response. Their response was just a blatant excuse for horrible service. I tried get in touch with Debbie Egelin multiple times regarding a property. I was left with no answer besides “I am out of town for a few days”… the few days go by and for weeks I still am unable to receive any response. This is very frustrating and felt like she did not care at all. I gave broad knowledge of who would be in the home, my plans to move in, as well as a little biography about me to see if I was a perfect fit. I then noticed the property was unlisted. Have the common decency to at least say “we have considered someone else” or “this property is pending” The only reason I gave 2 stars is because when Debbie was on vacation I spoke to the main office. I forgot who I spoke to but he was very kind and made it seem like he made an effort to try and find someone who could assist me in touring the property while in town since Debbie was out of town. It didn’t work out in the end with the tour but he was kind enough to try and update along the process.

I have been completely impressed by the exceptional service provided by the entire team at Century 21 Northwest. From the first meeting at our home to having the tenant move in (which happened quickly) has all been a breeze for my wife and I. We are first time home renters and were anxious and ignorant about the whole experience. We have not had to lift a finger, the service truly is hands-off and effortless and has been well over a half a year now. Without hesitation, I would recommend this exceptional service to anyone considering renting their home. The fact that you never meet the tenant and all transactions are arms length allows you as the owner to consider this a business and keeps your time available to you for other matters. My thanks to John Crow and his entire team they are all great to work with indeed...you have assembled a superb team and your pride in your business and team certainly shows in the way you manage your operations. Signed, a very satisfied client.