Brazilian Wax Spa by Marci Vestavia Hills

I've been coming here for a few years now and I've never had a issue. I get a different person performing my service most of the time but you can opt to have the same person if you choose. They are fast and friendly. The price is reasonable. Online booking is easy. Rooms are clean each time I come. Suzann is great to ask for.

Hands down, Brooke is the best. She is gentle, thorough, and efficient. I appreciate the fact that she checks to see the direction of the hair growth before applying the wax. Her personality is also very friendly and disarming. The older receptionist with the braids is consistently rude, so I deducted a couple of stars because of her. She seriously knows how to ruin a good spa experience. The younger receptionist is nice but she's usually not working on the days I come.

They are the best place I’ve ever been to for brazilians!! They work with your schedule, everyone is super nice, and they know what they are doing! Love it! ❤️

Update: the original review was written a year ago. However, something happened today (June, 2023) that I do not think was okay and I had no recourse. When I checked out, I was told that they did not have my deposit. I said that’s impossible because I’ve been coming here a really long time and they wouldn’t have booked my appointment without the deposit. She said we don’t have it and didn’t have any explanation for why they didn’t. So she charged me AGAIN $45 for a deposit. I was annoyed to say the least. I have not missed or been late or failed to cancel an appointment in time. I don’t mind paying the deposit, but this is not okay. I was very upset that this happened because I really do think this is a great waxing spot. However, I have over 6k views on this review so I would be remiss by not mentioning it. The original review was also five stars, but this is not 5 star customer service. So, my advice is to keep an eye on your deposit, or find somewhere else. I have since started going to a different wax provider. Original Review: Fantastic spot for waxing. They fill up quickly in the summer so book early to make sure you get an appointment. Prices are super reasonable and I recommend the Brazilian or full body special. They do sugaring which is THE best!!! I have not been to a waxing place that uses sugaring for at least ten years. It’s less painful and better for your skin. They take a 50% deposit in the event you cancel too late or no show.

Called to reschedule, was 3 minutes past the grace period & was told it was gonna be a wait between two more clients after asking to use the rest room! Normally have to wait 5-10 minutes when I arrive even when I have an appointment. Not to mention I’m pregnant and flew from centerpoint to vestavia. Will Be going to the other location from here on out.