Bond Clinic, P.A.

The Worst!! The office is trash, they never answer the phone, they NEVER return calls, Do not bother, the service gets worse and worse every year. Never taking my mom back, hope they get it together for the care of their patients. Didn’t report them to the insurance only because Dr. Doval is compassionate, but I can’t continue to have poor service for the simplest things. Truly disappointed. It’s 2024, time to be proactive for medical care.

I could write a book. However I'll just be blunt. My husband and I have been patients with Bond Clinic for 20+ years. The decline in patient care is NEGLECTFUL! Dr Juan Rivera, being our primary CARE Physician staff are NEGLECTFUL. Never answers the phones, never returns messages, are not proactive with outside Specialist, does not have patients CARE skills, and are HORRIBLE with following thru with assuring our medical needs are met. Looks like I'll be going to the hospital for the fourth time as my health is declining because I have been waiting since June 15 th for Dr Riveras staff to follow thru COMPLETELY with a referral my outside GI Dr submitted. I am DONE! My husband and I have obtained a new Primary CARE Physician outside of Bond Clinic. I understand that our decision doesn't affect Bond Clinic. We are just a number, as we have been treated as such. I hope Bond Clinics Administration has access to these rating and comment

I love the provider we see. I get to understand that the billing department do not inform patients of overpayments and entitlement of your money back. Everytime I would go in, they would never say to me I have a credit on my account. I will always ask becuase I know I have a credit there and they will confirm it. This speaks volume! Why would they have money sitting on my account and not inform me!!! I will highly recommend everyone to check in with your insurance on the amount you really owe them and what you overpaid. If I never use to follow up with claims and bills, I wouldn't have known about the overpayments. I have not received a phone call about it. I get to understand I have to request it. This is very ridiculous! How would I know I overpaid, if I was not informed? Someone needs to do something about this!!! and also reiterate to your staff to be upfront with credits on patients account. That credit can pay a bill or put food in mouths in this hard time rather than holding patient's credits.

I can never speak to a person when I call my doctor's office. It's always leave a message, and someone will get back to you, but the never do. I called Dr. Pamala Reyes office on Monday this week to request I be scheduled for a PSA test. I was instructed on the pone to leave a message, which I did. It is now Thursday morning, and I have yet to receive a reply. Looking for another Doctor, at probably another clinic.

Dr. Koilpillai and APRN Shawana Gibson are a dream team! Happy I made the switch to Bond Clinic to find an awesome new PCP.