Big O Tires

Great service and very helpful. Made an appointment, which I highly recommend since they tend to be very busy. I've bought tires from them twice now for 2 different vehicles and their prices and payment plans are great for when you're in a financial pinch. Got an oil change this time and it was much less expensive than most places, plus it didn't take too long despite them being extra busy as usual. The manager was very nice and gave me the coupon discount without having it, which was a really nice gesture. Good service and quality here as well. Between the other place I reviewed and here, you really cannot go wrong going to either. Nothing but great experiences at three separate locations. They also practice what they preach about friendliness, helpfulness, and customer service. Things that are nice to find and seem to becoming rarer and rarer these days, especially with some of the younger generation, who seem to have lost that human touch possibly with the expecting to do everything online. It's just nice to run in to people that treat you like a person and with respect, instead of the usual attitude of indifference.

Friendly, knowledgeable! Easy to make appointment online and they promptly confirmed. Only downside was I waited over two hours for 4 new tires to be installed even with my appointment. This seemed a bit long. Overall it was a positive experience.

Very good first experience (Charlie) service advisor is excellent at his job I ended up with great all season tires at great price. Will return for other services they offer in the future. Thank you Big O Tires 👍

I began by booking an appointment online. Received a call the next morning as I had forgot to include tire size. The gentleman took down tire size ,looked them up and said they were in stock and to bring car in at 10. Once there I was greeted, had all info taken off car. Car was moved inside , repaired and the advisor then told of items I had checked along with an estimate. Very professional and courteous. With me being a service advisor before retiring I know how tough that job is. These 2 guys at the front were great. I will definitely return for service.

Horrible experience here with the "Assistant Manager", his name was Charlie. He was rude, back and forth on what the issue was, talked down to me because I am a female, and just out right terrible. He was not one bit helpful in my situation and talked to me as if I knew nothing about tires. He was not informative or helpful in any way. I am shocked they allow this type of person to be the "assistant manager". He tried to tell me the tires, that were IMPROPERLY aligned by them, were worn down because of the struts when he never even went out and looked at my car. He legit lied to my face and thought he could get away with it because I am a woman and he assumed I knew nothing about my truck or the tires. He was honestly the worst mechanic I have ever had to deal with and I do not think he should be allowed to be in a managerial position with his horrible attitude and lack of self awareness. Absolutely awful man to deal with. The man that actually helped me was named Chuck. He was nice and extremely helpful. He talked me through every single detail and even allowed me to see his screen so I could pick out the perfect tire to replace the other ones. He was very sweet in his demeanor and delivery of things and always allowed me to speak and ask any questions. He was thorough and very thoughtful. I would gladly recommend that Chuck become the assistant manager over Charlie because of this. Chuck knows how to deal with customers and it's very clear that Charlie has no clue how to do so. Chuck was literally running the entire store by himself while also dealing with my issue. He was running back and forth between answering the phones, helping other customers and helping me all at the same time. Even while being so busy he remained calm and nice. That's the kind of person I would want to run my store if my Manager were on vacation, not Charlie. The next day was my appointment to have new tires put on to replace the bald ones. The "head" mechanic that was working when I went in to get the new tires put on literally refused to work on my truck. He was sarcastic and extremely unprofessional. He said "I'm not working on that thing." and had two others working on it while he sat and watched then would occasionally shoot me a smirk and a waive. I am so shocked that these kinds of people are allowed to work here and deal with customers. That is no way to treat a woman nor a customer no matter who it is. I also took my truck to Nissan (where I take it to get most of the work done) to have it looked at before this appointment to see if what the "assistant manager" Charlie was telling me was true. Keep in mind he never even looked at my truck. The struts are fine, absolutely nothing wrong with them. The shop that I trust (Nissan, not Big O) made sure to take photos and videos in case the Big O Tire crew messed with anything or did anything to them. They literally lied through their teeth in order to not allow me to use THEIR warranty that I paid EXTRA for. I still had to pay for the labor to put the new tires on, which is absolutely absurd. After everything they put me through they were rude, sarcastic, unprofessional, and insanely sexist. These "men" need someone from HR or Corporate to do a training seminar on how to treat ANYONE. It's 2023, why are people like this still allowed to interact with other humans in a managerial position?! Again, the only man that was nice and helpful was Chuck. I honestly feel so bad for him, he has to deal with those "men" everyday and pick up the mess they create. He deserves so much more praise and respect than what they give him. Chuck should be the Assistant Manager, not misogynistic Charlie. Moral of the story is that if you have to go here, I would not go here EVER again but if you absolutely have to, ask for Chuck. He is the best guy there and will actually take care of you and not take advantage of you. Charlie was awful and will absolutely take advantage of you if given the chance, like he tried to do to me.