Big O Tires

The entire staff was amazing! I went in to have my brakes checked and they were able to replace them same day, and even made the time to do a state inspection as well. I'm a busy working mom, and the fact that I didn't have to come back or take more time off work was so appreciated! Services and fees were explained well, and they were extremely friendly. I've never worked with a service shop that inspired me to write a review, but this one did! A huge thank you to you guys!

Amazing service, I showed up late on a Wednesday, they had my car done by Thursday, Brakes, Rotors and Calipers. Got all of the parts in, and I was ready to go, Todd was amazing, I didn't get the mechanics name, but he was also amazing, will be coming here for all of my vehicle needs in the future! (Not to mwntion they offered to deliver my car because I was on laughing gas) if possible it would be 6 stars.

Went in for an inspection. According to them, it wouldn't pass inspection because of 3rd brake light being out, even though the other two brake lights worked. Wanted to charge me $235 to replace light. I said no, went home and looked up the $27 light on Amazon, replaced myself very easily without any tools. Then found out in Missouri as long as two brake lights were working the third light didn't matter. Went back and finished inspection, since I already paid for that. Will not go back to this store for anything else.

Horrible experience at this Big O tires location. To start this off I have a decent amount of mechanical knowledge but i just didn't have my tools with me on vacation. I also never write reviews but after my experience i feel the need to warn others before they're scammed They essentially scammed me out of thousands of dollars. I had purchased a truck(2016 chevy 3500 140k mi) while in town for Thanksgiving and it had some steering problems (slop and looseness in the wheel)and needed a couple of ball joints replaced as well as a set of tires. The problems were severe enough that I didn't feel comfortable back home a couple of states over. They had told me that they could get the truck in the day after I called them to look it over and give me a list of repairs. I took dropped the truck off to them and they called me and told me the list of repairs that were needed to FIX my steering problems and that I also needed a SINGLE battery as well as the estimated time to fix it. The repairs they convinced me that I needed for the steering problems were ball joints, pitman arm and a idler arm. I should have known when they told me that i needed a single battery, to which i had asked doesnt it have 2 and they told me no that it only has one battery, that their mechanical knowledge was subpar due to the fact that pretty much all 1 ton diesel trucks have 2 batteries(I had not looked onder the hood of the truck since purchasing it). In no way did I tell them they only had X amount of time to fix it. I can't wait for the discrediting response littered with excuses they'll respond with. After the "repairs to fix the steering were done" I picked the truck up. Their mechanic told me the the play in the steering "was a lot less than before " to which I had responed "I paid thousands to have a problem fixed not better than before" . He had reiterated what work had been done and that he had tightened up the rack. He tightened it alright, so much so that the gears were binding on the ride while still having about 3/4 of an inch of play each way. It was soo sketchy to drive that my wife didn't feel comfortable even riding in the truck... Over the ride home the steering binding slowly subsided(gears in rack wearing out from being overtight and binding aka damage caused by their mechanic) and now the steering has even more play in it than before Big O had touched it about an inch and a half each way. I took it to a local Big O here in my home state and they told me that it needed a new steering rack(additional $2800) and there was nothing that they could do about the other store essentially just throwing parts at it. So here I am thousands of dollars spent to fix a problem that is now worse. Big O is aware that I am unhappy and has done nothing to remedy the situation. Avoid this shop at all costs.

Today, my wife's tire blew and she took it to this store while I was traveling out of town. She worked with Liberty and the store manager who were incredible. They went way above and beyond and took extremely great care of her, providing way more than the warranty even required. Their customer service was exemplary and I cannot recommend them enough.