Big O Tires

First, I've used this Big O Tires store many times over the years and have usually had good service. But last week I had a nail in my tire. It was repairable and I took it in early - 8 am. Dan was friendly and got things started quickly as there was no other customers. I last had the tires rotated there about a year earlier with no issues but today the key for the locking lug nuts was missing. I've never seen the key as I bought this truck is used but they had no issues rotating the tires but for some reason they could not locate the key this time. Eventually I said that I would pay to get new locking lug nuts put on so that they could destructively remove the existing ones. This took a long time as they didn't have the tool to do that in a big enough size. I was in no rush and understood that there were a lot of things that made this tire repair take over 3 hours. Because it took so long, Dan the shop manager, waived the cost of the new locking lug nuts and sent me on my way. What wasn't relayed to me was the damage done to 2 of the 4 wheels caused while removing the old locking lug nuts. I know things can happen but either accidentally or on purpose, I was not told of the damage. That is a big oversight at best... or a critical integrity issue at worse. And this integrity issue is what will cause me to likely not go back to that particular store in the future. Update: Prior to receiving the response from the owner, I called the shop to speak to the manger. He was on another call so they took my phone number and told me Dan would return my call. It's been 2 days later and still no call. While the owner's reply suggested I call or come into the store, that doesn't work if they won't take or return the call

Drew was awesome! Got me what I needed fast and even qualified for SNAP payments nice! Even the second time now, Dan was awesome and helped me for free with my wheel well covers. Finally, they gave me a free check of my slow leak tire and a free re-alignment just in case it was drifting funny. Nice folks, amen! 🤠🥰👻☯️✝️🙏❤️

I got a nail in my tire early in the morning. Went over to get it checked out. Kyle and his team were able to fix it and I was out the door in less than 30 minutes! Thank you so much! Great customer service.

This was my first time scheduling & purchasing replacement tires and I’m so glad I picked Big O for the job! Kyle G. helped me out at the front desk - he was so kind and friendly and assured me the guys in the back knew what they were doing. He wasn’t pushy with the additional recommendations for my vehicle either - I appreciated that. I dropped my car at 7am & it was ready by ~8:15am. I was impressed with the speed of service and also the customer service. Will come back for tires in the future!

Dan and his team were absolutely amazing to work with!! I somehow had collected 5 screws between two tires and not many other tire service companies were open on Sunday but Big O Tires was. I called in the morning and said to come right over and got me taken care of in a very expedited manor. Thank you for your superior service, I’ll be back again!