Big O Tires

We got a large piece of metal lodged into our tire as we were on our way to family for Christmas. The store had what we needed and they were able to get us taken care of quickly. However, what impressed me most was observing the way that Sean (I think) handled the lobby and phone calls during my wait. His customer service was top-notch and attitude was great. I appreciate the attention to the customer and their needs and never seeming put out… This is something that seems to be lacking in most places. Nice work guys!

Cannot express how thankful I am for this team. Our tire popped on 70 on our way from CO to OH. We drove to Big O and they were more than accommodating to us ( and our two dogs) and were able to squeeze us in at the at the end of the day. Everyone was so friendly to us from the front to the back. I don't remember everyones names but we mainly dealt with Stephanie, Josh, and another tall gentleman who was very kind. They were also very fast with getting us in and changing our tires out. Would most certainly recommend to a friend. Happy holidays to the team!

Sean and Josh were excellent to work with when it came to picking out new tires for my car. They answered all my questions about the tires and the warranties. Josh even gave me a free alignment due to my tires not being delivered the day my appointment was scheduled. They went above and beyond making up for the error. Great customer service all around and I highly recommend them over a lot of others in town.

The worst oil change I've ever gotten, unfortunately. I called to get a price and what is included for a full synthetic oil change. I was told $90 for an oil change and fluid and filter check. I said "oh no, thank you" and was going to hang up. The guy asked how much I normally pay and I said "$52"- this includes a full synthetic oil change, vacuumed floors, 21 point inspection, and a car wash. So I was already getting less for what I usually pay. I needed it done, so I booked the appointment. I get there that afternoon and check in. I waited for an hour and half with an appointment to get an oil change. The guy next to me waited at least 3 hours to get his four tires swapped out. He was still there after I left 10 min after they closed. When I got up to the counter, I was told I got a discount for waiting and my total was $63. I said that I gotten price matched for $52 that morning, so he entered that in and I paid and left. It wasn't until I got to looking at the receipt that I got irritated. Not only did they use a synthetic blend, instead of the full synthetic I requested, they put 5W-20 instead of 5W-30 like my car requires. If you Google my car you will see that it is recommended 5w-30 full synthetic per the manual. It is also turboed so on some forums you can see mechanics saying they recommend 5W-40 and ALWAYS full synthetic. So I call them back and say/ask these things and all I get is, "well my manager has been doing this for years and he wouldn't put in an oil that would hurt it". It doesn't matter! I asked for a specific oil and you did not put it in. Horrible service and I will certainly not be back. Ya'll do your research on what your car requires and don't pay $90 for a damn oil change. Jeez.

Always take my car to Big O, they always get me in for those last minute things I should have done a long time ago on my time schedule. I always get the best prices (trust me I shopped around) and friendly service, they know my car and my service history I can review it online if I need to know something. I will continue to make the drive even though I have other providers closer to me. I wont go anywhere else for my maintenance needs or tires.