Banner Children's Urgent Care

Terrible customer service. The front desk clerk has the nastiest attitude and really do need additional customer service training. This location was super slow. They had patients waiting there for a while when the urgent care had just opened so there were no excuse to leave patients waiting. When I finally did get back there for a split second to do vitals, they had no patients in the back which makes me wonder why they weren't calling people back. DO Not, I repeat DO NOT GO HERE. If you have hours to waste then this is your spot. If you want to be in and out then I would drive a few minutes further and go to Dignity health urgent care. Not only is the customer service better but they are much faster than banner.

There are people that are made to work with children, these are those people. We went into get my sons finger looked at, he hurt it at school. The 2 admin people who greeted us were wonderful, the doctor was kind and spoke to me and my son with compassion given the simplicity of his injury. Smiled and cared we worked through the issue. And I can’t recommend them enough! Finding healthcare people who and listen is hard, we as a family have lots of experience so Thank you for your wonderful care!!! We will be back when we need to. ♥️

Excellent! We were seen by Lisa Maria Smith, who is just wonderful. She took time to explain everything and spoke directly to my child while examining him. I just loved her bedside manner. It was so nice how easy and quick our visit today was.

Always take my kiddos here. They are great and quick, except for flu season so make an appointment ahead of time. The provider we saw today was AMAZING! I believe her name was Trina, or Tina. She listen to my concerns and was patient with my ADHD child . I always recommend this urgent care because it's just for PEDS ! , Normally the medical assistants are sweet with my child. Today must've been rough for the medical assistant as she snapped at me. I am a medical assistant myself so I understand, she changed around towards the end ans like always made the experience amazing. Thank you to everyone there !

The best children’s urgent care! Have been here twice in the past 2 years. Both times have been fantastic. Caring medical team, easy check in. We were in and out in an hour each time (went when they first opened for the day). So thankful!!