Banco BBVA

It's better to come after 2pm... Fast and better service

Terrible attention from the executives, they assign you some executive who doesn't give you a solution to the problem, they tell you go to the customer service people who are at the entrance of the bank, and they tell you it's the executive's job and in the end they tell you you can do your things. Updates or making your movements in the application and that's it never helped you. Regardless of whether you are an elderly person and do not understand the application, they will distance themselves from the problem by sending you to the app and let you solve it.

Today Sunday at 1:40 p.m. I went to make a deposit at the ATM The first cashier did not have to give change The second cashier did not take the bill to carry out the operation And the third cashier didn't even receive the card to start the operation. Then the security guard, a short dark-haired man with glasses, rudely began to tell me that I'm not trying, that if I don't get my card, I should leave it there and use the 3 ATMs and that I'm not trying that you can't... So I was going to explain why the 1 cashier didn't use it when he kept yelling at me In a rude and aggressive way, no, he left there rude and arrogant while he was on his cell phone yelling at me from the entrance to the third ATM where he was standing and all the people looking at me as if I were doing something wrong. I didn't ask for his name or take a photo of him, the situation was very uncomfortable and aggressive. I don't know what's wrong with that guy, but it's not my fault that he works on Sunday or that he has problems, I don't know. But it was very disastrous..!! I felt attacked and harassed. Bancomer. This is how you treat your customers.. if I battle for equipment as bug or malfunctioning.. it's not my fault, Explain it to your guards... if they don't have knowledge of the services or the training to provide care... The lady who was cleaning was very embarrassed by the attitude of the guy, she was attentive and kind. I just said don't worry thank you..

They already gave it maintenance and it works faster

The service is slow, they always have two people at the machine that prints shift tickets, the other two chatting with the manager and they only have one person at the window with 10 people waiting Terrible service!!!!