Banco BBVA

Excellent service from the cleaning lady since she helps everyone. When the BBVA staff is busy, she knows how to handle the express checkouts excellently instead of scolding her for helping people. They could give her incentives or training to make her a support person. the customer service position. Since BBVA does not receive payments from the Treasury over the counter, only at express checkouts.

Waiting more than 1 hour I made an appointment through the app and it is practically useless because they put you in a line of 10 people in front of you. They only have 1 person attending to the most requested requests. The worst branch I have ever been to. 38 minutes? Not even joking. Estimate 1 hr 45 minutes but better not come.

Terrible service. It cannot be that the largest private bank in Mexico is so bureaucratic. We asked for assistance to resolve the problem of physical recognition in the BBVA app and they suggested that we dial the Bancomer line so that they would later tell us that the problem should be resolved by the branch. And the branch's argument is that they have no system and cannot serve. It is disrespectful to users of both the branch and the online application.

Terrible service, supervise your executives better, if they are like that to open an account I don't expect much from the service.

It's closed, I don't know if temporarily or what, but you can't pass it to the ATMs or anything