Banco BBVA

BBVA Pabellón M Bank is located outside the Pabellón M building in the central area of ​​Monterrey, service is from Monday to Friday through appointments at the entrance of each branch, it has a waiting room, air-conditioned facilities, customer service with information about savings accounts, debit cards, credit cards, auto insurance among other services; At its windows you can carry out operations such as payment of services, deposits or transfers, check cashing and more possible services consulted upon entering, it also has ATMs that operate 24 hours a day, 7 days a week, within its security it has personnel and surveillance cameras. Excellent service at desks, windows and ATMs.

Terrible service, they sat me down to wait for more than 20 minutes and the receptionist was only on his cell phone when he himself said he would assist me because it was a quick process, I had to go to another branch. He would have told me from the beginning that he didn't have time to attend to me, it only made me waste my time... 😠

In my opinion it is a good Bancomer branch. In my experience, I went at 3 pm on Monday, there were approximately 6 people waiting to be attended at the windows (by sierro these are covered for waiting customers). The lady at the entrance is very very kind and super cordial. He directed me to an ATM to make my deposit and he was there until the end. I recommend both this branch and the begging hours.

BAD ATTENTION, FRAUD AND DECEPTION Terrible attention from the moment you arrive, I asked them for a cover or something in digital format, they told me they would send it to me and that was not the case. I asked about increasing the deposit limit and they told me that to increase my deposit limit I had to have savings in dollars which was completely false, the reality is that they sold me insurance without my consent called META SEGURA. It turns out that Meta Segura is a life insurance that in case you are missing, they give your beneficiary the insured sum, in this case 13,000 USD, to be able to recover your money if you can do it before the period, which was 13 YEARS, only that they give you a part. In my case I will be able to withdraw 364 USD of the 526 USD that was taken from me and that starting in the seventh month.

The bank is very large but only three boxes