Banco BBVA

The service is good, but the products are quite bad, they force you to buy insurance to open a savings account, why can't you save money in a bank here? On their page they say that it is possible to open accounts but the executives deny that option, the only way is to buy insurance. Banorte does allow you to open accounts with a minimum balance of 5 thousand recommended service and in 15 minutes you have your account ready to receive any amount of cash!!

Less and less things can be done in branches. They want everything to be done online. They don't even try to do what the customer requires. They simply tell you "it can't be done." Executive Omar Ibarra did not want to respond to a request, telling me to go to the branch where the account is. He gave me the name of the branch and could not give me any other information. It turns out that it sent me to the branch where the account was opened and it no longer exists. It turns out that the account was transferred to this branch 🤷. If the executive had TRIED to do the procedure, he would have done it 🤦.

BBVA Gran Patio is the one that gives the worst service of all in Pachuca. There are always lines and the staff with their faces wastes your time. I do not recommend it.

The procedures are slow and the machine that gives tickets does not work. So taking a digital appointment or being a customer with a preference card will not help.

The attention provided by the Director Rodolfo Vargas Piña of Branch 4764 is inefficient, showing great indifference to customer service, in addition to ignoring the tasks and follow-ups in the process that his work entails. Deplorable at all.