Banco BBVA

The person at the entrance to the bank did not allow me access even though I told him that I was going to process my credit card. Finally, I entered the branch and he did not want to give me an appointment.

During the week I went to deposit, but since their ATMs sometimes do not accept my bills ($20), they had told me that I could ask for change, when I went to cashier 1, an older lady who served me, had a haughty attitude, which I would go to 3B or another bank to change my bills, which was just wasting her time, don't carry so many bills so the cashier won't get upset

Deplorable service, waiting more than an hour without being able to go to the window, the lady at the door only blows the wind at people who do not wear a face mask without putting order and much less without a healthy distance. Several of us withdrew without being able to complete the corresponding procedures.

Very crowded branch and in this time of pandemic human traffic is made even more to use ATMs, you have to try to go at unusual hours. About five ATMs and most of those are for making withdrawals, there should be others for payments.

As for ATMs, it is an excellent place, however recently I have realized that they began to charge for cash withdrawals, they indicate that it has been done for a long time and that it is normal, however when I wanted to enter for clarification they did not allow me access, they told me that these doubts are by phone. anyone else with this problem?