Banco BBVA

Not too helpful with a request I had. Seemed clearly they didn't want to take any extra mile cashing a foreign check

CR 0071

Do you have plenty of time, going to BBVA is the only commitment you have all day, you are not in a hurry, going to entertain yourself at the bank all day is your passion? Come to BBVA Felix Cuevas and the slowness, incompetence, bad service will be your downfall, you will see 35 people waiting, plus the line on the street and there will only be 2, yes, 2 ATMs in service to serve each of the clients we serve. some type of transaction, taking on average up to 1hr and a half to just do your thing, it is unacceptable, truly a headache, the people who work there are simply incompetent, from the person at the entrance having to deal with a thousand problems and not being able solve even one, to the cashiers who take 10 minutes on average per customer to attend to their service, it is exasperating!

Terrible service, this lady was rude and ignored me. I asked him for the address of the branch and he told me to search on Google. They did not want to open two accounts for me to do it through the portal and no matter how much I wanted to show them that it was not possible and that BBVA told me to go to them with my documents, they told me to bring your laptop and we will advise you. But I don't have a laptop, I told him with my cell phone and he said no.

The attention of the staff is bad and they send you to online banking and the online banking sends you to the branch, just call them from there so they can agree but even so in the branch they do not solve you at the moment, they take time and They ask you for extra things like getting a passport, license, etc... to validate data that they already took due to their system errors and No, they don't help you. They don't even know what their system is like.