BBVA

Their staff is disastrous. Yesterday I went to ask what I needed to cancel the account of my mother who just died and the girl with a face that even she can't stand reluctantly gave me the information with zero tact and as if she were doing me a favor. Not to mention that I waited more than 40 minutes because they did not respect the order of those lined up and because the employees were talking among themselves. The services of this fifth-rate bank are getting worse and worse.

Hire people who are more willing to help the customer. I went to make a change in my daughter's Link account, a lady at the entrance did not have the patience to listen to what we wanted. Start by asking us for requirements before finishing explaining the problem. Not only that, I neighborhood my daughter from top to bottom. We don't have a problem with that, we know there are people like that but we don't have time to deal with this even if we go to a bank branch. We ignored the person, a colleague of hers who approached later if he solved what we needed.

They have been denying me the service at the window of my deposits for months arguing that this is not my branch despite the fact that I opened the business account there and I have always had to carry my contract and even so I have to demand that they receive me because despite showing my contract they refuse to receive the money, they always threaten me that it is the last time they will receive my deposits, the cashier does that and the other cashiers receive their order not to receive me, this is personal since if I go to another branch They never deny me the service but I have to go to this one specifically since there is more security there and my deposits are large, I wanted to complain to the director but she argues that she is busy and I must wait until she attends to all her clients first.

It is not in service, because they just opened at 2:39 pm on Tuesday, August 1 and the ATMs outside are turned off. This branch always has problems. It shouldn't already be here in the mall

It's a lie about their schedules on Saturday. They no longer want to serve you from 2 in the afternoon, and it says here that they close at 7:00 p.m.