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BBVA Ciudad Granja > Reviews in Guadalajara, Jalisco, MX - RAY

BBVA Ciudad Granja

3
64 reviews
Bank
Guadalajara, MX

Location details

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Calz. Central 133, Granja, 45010 Guadalajara, Jal., Mexico
  • Tuesday:
    08:30 - 16:00
  • Wednesday:
    08:30 - 16:00
  • Thursday:
    08:30 - 16:00
  • Friday:
    08:30 - 16:00
  • Saturday:
    08:30 - 16:00
3
Reviews
5
1
4
0
3
0
2
1
1
3
  • Google Comments (5)
  • Comments (5)

They are very profesional

5 years ago

If I could give it 0 stars I would, the customer service is terrible. I went to do a procedure that does not take more than 5 minutes, and after more than 1 hour waiting (because of 3 executives they only have one) they preferred to go first to a person who arrived 30 minutes after me. I went to complain to the staff and they told me that there were "customers with a different priority." I even feel like changing my bank accounts after such a terrible deal. In short, I do not recommend going to that branch at all: * Operates at less than 33% of its staff capacity (1 executive out of 3). * They are not fair when assigning shifts (they pass on to people who arrive 30 minutes after you first). * Their appointment system is inefficient and terrible (the customer who came first was going to open an account, mine was only 5 minutes). * The staff does NOTHING to optimize their customer service process. They have a lot of staff at the entrance, and very few at cashiers and executives. Literally going to this branch is like going to the supermarket to buy a product, seeing that there are many people and few open boxes of the total, and on top of that they pass customers who arrive later with a full cart before you who only carry one product.

a month ago

Rubbish bank, they don't have executives, there is only the director, I was waiting for more than 1 hour and I was just going to give me an account statement, but they never attended to me, a person who arrived long after me, they passed it before. Purely inept and arrogant employees. The worst branch I have ever been to.

a month ago

Terrible service, they did not want to assist me when a cashier got stuck and kept my money, saying that I had a clarification online when this was not true. Appalling!!!!!

3 months ago

An ATM when trying to make a withdrawal with my card from another bank (banamex) only sent the message "operation completed", without giving me the money or receipt, the same with the ATM next door....

6 months ago

Frequently asked questions about BBVA Ciudad Granja

How is BBVA Ciudad Granja rated?
BBVA Ciudad Granja has a 3 star rating with 64 Reviews.