BBVA Bancomer Santa Mónica

Horrible service, they skip shifts when it's your turn, they are serving several people at the same time, they do not take the procedure seriously. Whoever assisted me, I told him important information and he asked me again, horrible service. Exaggerated waiting time for the service you perform. They should fire those types of people, if they are going to treat me, they must treat them seriously and they must treat more than one at a time. Horrible experience with BBVA.

I was looking for advice and they gave me wrong information. If I stayed with what the advisor told me, they were going to charge me charges for mismanagement of the account. Additionally, the manager is a despot, she doesn't speak, she doesn't look at you, she doesn't explain anything to you.

If you have an account there it's fast. But the cashiers are nothing polite.

They don't respect turns, you are waiting for your turn and they bring in your acquaintances

On October 13, I went to the branch at approximately 8:30 p.m. to withdraw my payroll. At the first ATM next to the practices, which did not give me anything, it got stuck and I could hear it trying to withdraw the money. I stayed for a few minutes if someone went to that ATM to withdraw and pushed my money, which two people passed by and marked them out of service. Later, I raised my clarification by phone at 8:44 p.m. (still being in the branch) giving me my folio with a response. October 17, 2022 Monday and I am surprised that it came out negative why the surplus did not come out at the ATM, since Thursday I was afraid that during the night he would take out the money obviously I was not going to wait 12 hours to see when it would occur to him give me the money, on Friday, October 14, in fact, I went to the branch in the morning at approximately 9:00 a.m. and with the surprise that it was working normally, it seems somewhat illogical to me that since an ATM marks out of service and there is a clarification at the moment, do not remove it from the Line until the cut is made.... thank you very much for leaving me without eating, annex cashier number