Associates of Otolaryngology - Ear, Nose, & Throat (ENT) Specialists of the Rockies

They got me in the same day as a critical issue had developed with my hearing. It was a bit of a wait but the process went smoothly from there. The audiologist was 5 stars.. she not only administered a hearing test but she got a Dr to see me about the test results (so I didn't have to return 2 days later to see a Dr about her results). That was awesome!! I was very pleased with the process from the call for an appointment to seeing the Dr and knowing what I was happening with my hearing.

Prior to my appointment, I attempted to call this office, their billing office, and my insurance to find out an approximate amount I would be billed for this. No one could/would help me. After multiple calls and emails, I got a vague answer of somewhere between $700-1500. Cool. At my appointment, I described my issue and the doctor did a procedure that is only billed as a surgical procedure. I have since found out that this procedure is not typical. They didn't give me any answers at all, other than to provide me with a photocopied printout of various over the counter allergy medications, nasal sprays, etc. to use. I didn't get billed until well over a year after my appointment. I was informed by my insurance they they billed too late for my insurance to cover the appointment. Nothing about this appointment helped my health condition or my wallet.

Dr. Swartz is amazing! He is very approachable and explained everything in layman's terms, then answered all of my follow-up questions. I didn't feel rushed at all, unlike many other doctors. Just a great all around experience!

I arrived 2 minutes early for my 3:10 p.m. appointment because I was told that I was “in the system” when I booked the appointment. They asked me for my benefits information…I was emailing the front desk my benefits card and she asked me to fill out the paperwork also. I was filling it out and she said that they couldn’t get me in because it was too late now! I couldn’t believe it. Unfortunately the front desk girl said this to me with a disapproving smirk.. ( she seemed happy to tell me to leave) It was unbelievable. One time I had a similar experience, and they took me back in the room and said that I could finish the paperwork while I waited for the doctor. I wonder if the doctors are aware of this type of customer service in their office. It obviously doesn’t affect the receptionist, bottom line…who gets to “ play authoritative gate keeper” but I would assume they have a lot of skipped appointments based on my experience. Later that evening, I was telling my friend about what had happened, and she preceded to tell me she had an awful experience with them also and she had decided to get her surgery with another doctor.

Since I was paying out of pocket for a three visit procedure I requested and was provided the cost up front. Upon completion of my first procedure at the front desk I was given a much different (and higher) price and was told that the person who had quoted me the original price no longer worked there so it wasn't valid. About three weeks later when I was still having discomfort from the procedure I called in to the triage line to get some information. My voicemail (and subsequent voicemails for three weeks) were never responded to. I was scheduled for my second appointment 6 weeks after the first and was sick on the day it was scheduled for, I called three separate times that day and was never able to confirm cancelation or reschedule. Subsequent calls over the next several weeks to both reschedule and get my questions about the still ongoing discomfort were never returned though I was at one point told the delay was because they were short staffed. I finally called and told the front desk person that she needed to stay on the line without transferring me until I had an answer or she had a live person to transfer me to. 5 minutes of her saying she was on Teams messaging the person I needed to talk to before saying they would call me back and hanging up. Again never returned my call. Can't speak to the competency of the doctors here as I only had once procedure and had complications that were never addressed. I did get in to a different ENT after I finally gave up on this one and was given a different diagnosis and had my issue successfully solved two weeks later. I am rating one star because this is the most incompetent and unprofessional front office staff I've ever dealt with. If you decide to go here pay on a credit card so you can report them for failure to perform and get your money back.