Altoona Ace Hardware Store

Visited twice over the course of a weekend. First visit I came to get a new lawn mower blade. The store associate was sitting in a lawn chair when I arrived and seemed annoyed that I asked him where the item was. Picked what I thought it was (it wasn’t - my fault for not looking prior to purchasing), and then the associate had to cash me out which again, seemed like he didn’t want to. Just an overall bad attitude. I had never been to this Ace and it wasn’t a great experience. Ended up picking a different store to get the right item. Now I needed to return said blade that didn’t fit. Was actually dreading it because I didn’t want to deal with the first guy again. But it was a different person who was pleasant and courteous - got my return processed quick! Overall, seems like a nice but small Ace location. But there is better ones in the metro area.

Dropped off 2 screens at Altoona Ace Hardware to fix bent frames. After 3 weeks (sent to Nevada) Ace called me to let me know the screens were done, drove to the store. Still in Nevada! Second call today, ready to be picked up. Picked up screens, took them home, the pins did not line up! 1 side the actual frame was upside-down. Shoddy work, very disappointed with Ace! Will never set foot in this place again!

Just needed a couple of keys cut... Quick service, both keys for under $10... Both keys worked beautifully...

Russell went above and beyond to get the chlorine we needed for our pool. He called with updates on it. Very nice gentlemen I would recommend this location.

Cashier was friendly, manager was nice enough. I went to rent a boom lift, which was simple enough. But felt that because I was young and female, the male manager was showing concern for ME renting the lift, asking if I knew how to use it, explaining things I told him I already knew, and just showed a lot of concern for me being the one renting it, UP UNTIL my MALE business partner showed up with his pickup truck to tow the lift. As soon as the manager saw him, he immediately stopped fussing and showing concern, and basically helped drop the lift on the hitch and went back inside. Im in no way accusing anyone of ANYTHING, im just saying how my experience was, and how I perceived it, because I want people, especially female, to just have a heads up, so they know what to expect. But I digress, as I said, had no problems and staff was friendly, rental process super easy! DO recommend!