Agencia de Viajes Providencia Travel

Thank you to Chelsie for making our stay in San Andres even more fun with a variety of tours. She kept in contact constantly and was informative. We took several tours; parasailing, white boat party, VIP Island tours and a day trip to Providence and Santa Catalina Island. We recommend this agency and even though you may read some negative reviews, do not hesitate to contact Chelsie! 😉

My experience here was really good, we got great service and hospitality. But the main thing is they did not try to rip you off with the prices which is very common on the island so I appreciate that and gave a tip. No complaints and I would recommend it if you want to book a tour.

Milton was an amazing professional. And very honest! I felt very safe doing business here instead of with the random people at the pier. There was rain at the last day, one of our boat trips was cancelled and he gave our money back without questioning.

Not foreigner friendly at all. I went in to book a tour to Johnny Cay. I was looked at in shock when I entered, like "omg, a foreigner". I told them in Spanish that I'm looking for a tour to Johnny Cay. Mind you I said "Johnny Isla" but still, anybody would pick up on Johnny, or so you would assume. Anyway, while one woman just stared at me, the other asked if I wanted a "vuelta" which in my vocabulary means return (as in ida y vuelta), because of course I wanna come back the same day. To make things more confusing this was also written under "Johnny Cay" on their tour board and the price matched others I've seen. Anyway, I Iearned the hard way that there is something like an island tour on San Andrés that's called "vuelta a la isla", attending the tour the time and day mentioned I then found out that this was going to be just that, a drive in a bus to places I visited myself the day before. While this may be absolutely clear to native speakers, it isn't to everybody. I don't expect anybody to speak English here, hence why I speak enough Spanish to get around and understand spoken Spanish without an issue, plus if I say "Johnny" this should be an indicator no matter what else I say. I think this also happened because the one woman was just staring at me (she may have been new as she had to ask the other for the change etc) and the other was still finishing with some other customers at the same time. I left the tour and went to the beach instead. Very misleading and absolutely not foreigner friendly, booked this tour elsewhere now.

Unfortunate. They lie! We went personally to the agency where we were looking for smaller tours (fewer people on the boat) and the agent told us that it was around 10/15 people. We paid, went to the meeting point at the suggested time and then the mess started. Our tour said “Jhony Key VIP”, but VIP had absolutely nothing! The boat that used to be for a MAXIMUM of 20 people, turned into a boat with almost 60… disorganized, without stairs, with elderly people and children getting on anyway… to make matters worse, the man who called himself a “guide” started the trip saying that he would take us follow until the end, before reaching the first stop (until then it would be Jhony Key, but they ended up going to the Acuario), he “offered” to go to the barrier reef for an EXTRA cost of $15,000 per person… claiming that they were the “only ones who could take us there”, since no one had asked for it, nor was it part of the tour. Clearly a blow they must be used to applying. With the refusal of most of the passengers, they left us at the Acuario where the guide NEVER showed up AGAIN. I reported to the agency who told me to “return immediately” when I was already on the high seas. Now that I've seen the note from the agency, I understand everything. Bad service. I DO NOT RECOMMEND!