Aeroméxico Centro Histórico

On our first visit to the office we were seeking advice for a lab that could provide an Aeromexico accepted Covid19 antigen test for travel to the USA. Mr. Roberto Vieyra was our first point of contact at this office. He wrote down on a piece of paper the name of the best lab yet for us to get our test. I see that there have been some negative comments about his demeanor but we find it difficult to judge a person without also questioning our own approach to the situation. He took the time to find the address of the lab and to write it down for us, for which we were grateful. Perhaps he might not appear as warm and fuzzy as he could have been but we’re adults and didn’t take it personally. We were attended to promptly and competently. Our second visit was on May 23 to thank Mr. Vieyra for his fine recommendation for a lab and to get help sorting our other challenges with Aeromexico with 1) our credits and expiration dates because we received different numbers from call center agents. 2) my inability to change my frequent flyer assignation online or with call center staff. I was specifically directed to talk to an agent at Aeromexico because Club Premier wouldn’t allow me to change my points assignation to Delta online, even though both were options. I was first helped with great patience by a Mr. Eduardo Gomez to get my flight the next day assigned to my Delta frequent flyer membership number. Mr. Gomez made the change and reassured me by showing the change to me on his screen. That was amazingly courteous! When we began the process of sorting out our credits, even Mr. Gomez was challenged. It was at this point that Mr. Vieyra stepped in to assist us because he had more experience. After some more time, he was able to figure out what remained of the credits we had on record. Finally! Though I'm still unsure since the process was so chaotic and I was exhausted by it all, I accepted Mr. Vieyra’s determination because he and Mr. Gomez did their best for us. Furthermore, Mr. Vieryra assured us that he stands ready to help us on behalf of Aeroamerica in the future. Having traveled all my professional life, I’ve found that cultural differences and expectations also affect interactions with service personnel. Respect, courtesy and giving service representatives the benefit of the doubt has always helped me solve problems on the road. In many countries, corporate cultures use a top-down power structure and allow very little discretion on the part of front-line reps to deviate from policy. I try to understand how frustrating it might be for the reps who genuinely want to help but are not recognized by the frustrated client. If policies are untenable, my choice as a consumer is to take my business elsewhere and not blame the rep in front of me—unless it’s obvious that he or she is rude or callous and some definitely can be. Then, it helps both the company and the representatives to complain and hopefully improve. We’re fans of the Mexican people and Aeromexico pilots so as long as we find Aeromexico offices that have friendly, competent representatives, we’ll continue to fly Aeromexico. Thank you Mr. Vieyra and Mr. Gomez.

E xcelent service

Wow just wow...And I am from Montreal

Roberto best 👌 of the best.

For affordable airline ticket go to Aeromexico