Advanced Thermal Solutions

We paid for the furnace and never got a receipt that they received payment nor a install date until I called 1 week later from when the money was taken out. Than was told I would have to wait 6 weeks. After a couple weeks I called to find out exact date since I had to be there all day for them to install. I was told that my furnace was in but the guy who schedule installs wasn't in and they didn't know when he would be. So I left a message and he never responded. This went on for about 5 or more calls. When I finally got a hold of him he told me that he would check to see if it was in and would call me back, after I was already told it was, than he never called me back. Than after a few more calls trying to get a hold of him he finally told me a date. I was on vacation but I had some at my house to get it but never they never showed. I then had to call them and ask what happened in which he told me he forgot, and would have it done by the end of the week. I than called him at the end of the week and he forgot again but did finally get it installed that Friday after moving things around. The install team was great. Friendly and professional but overall a horrible place to try to get a furnace as the manager does not communicate.

We bought a furnace/air conditioner from this company three years ago. During the 2023 winter season the furnace stopped working. I called to get a service call. I was informed that they are swamped and not sure when they can fit me in. I was very disappointed and will not use them again.

Have used them for a few years, and have had to multiple times have them recharge our ac unit. They have done regular maintenance on our unit but our unit has had a leak in it for years come to find out and they haven't said anything other than just recharging the unit. They were nice enough and prompt to come out, but when it came down to it we were just paying for a bandaid instead of getting the problem fixed. Now we have to get a whole new unit to replace this un-repairable one. Thank God I got a second opinion on it from someone else. Or else we would keep throwing money down the drain.

Recently had a full furnace and AC unit installed. They were great! Have us a very fair price quote and even with slight changed during installation they honored their original quote. The quality of work was amazing! They have even came out to help with troubleshooting and didn't charge a thing. Will definitely use them for all my heating and cooling needs

Had service technician Joshua over because my furnace was refusing to light properly. The whole process from the phone call to order the service to the service itself was a good one. The receptionist was friendly and got me scheduled right away, Joshua showed up when he was scheduled to on time, was very clean and professional, got right to the heart of my problem, explained what needed to be done in terms that I could understand, and got the problem solved. I am very pleased with this service and would recommend them to anyone who needs service work whether repair or maintenance on their hvac. I will be using them again.