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Ace Hardware > Reviews in Maricopa County, Arizona, US - RAY

Ace Hardware

4.4
524 reviews
Hardware Store
Maricopa County, US

Location details

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5127 W Indian School Rd #131, Phoenix, AZ 85031, USA
  • Monday:
    08:00 - 18:00
  • Tuesday:
    08:00 - 19:00
  • Wednesday:
    08:00 - 19:00
  • Thursday:
    08:00 - 19:00
  • Friday:
    08:00 - 19:00
  • Saturday:
    08:00 - 19:00
  • Sunday:
    08:00 - 19:00
4.4
Reviews
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  • Google Comments (5)
  • Comments (5)

Awful customer service. The young lady (staff member)with long curly hair greeted "Do you need something?", as I walked up to the register to get duplicate keys. She stood in front of the register with her hand on her hip looking at me as if I was an inconvenience to her. I responded, "Yes, I need assistance." She says, "Well what do u want?" This is horrible customer service. She needs to be trained on how to greet and speak to customers.

a month ago

Aleida in the nuts and bolts section was amazing! She helped me for about 20 minutes to help me get exactly what I needed! Dawn at the front check out was also very sweet and nice to my wife and I. A great experience at this Ace location and such a great staff! "Dawn/Aledia, you are both great! My wife and I appreciate all you do and thank you for your help!"

5 months ago

Mustache guy in the Screw aisle was too busy listening to his music on his phone to answer any questions verbally and literally would just point.

2 months ago

I needed help with a replacement hose for a propane heater. Someone started to help me within 2 minutes, and we had everything figured out shortly afterwards. Overall great experience! :-)

2 years ago

Great customer service, purchased two stainless steel bolts and they both snapped in the half, returned and got free replacement with grade 8 steel bolts.

5 months ago

Frequently asked questions about Ace Hardware

How is Ace Hardware rated?
Ace Hardware has a 4.4 star rating with 524 Reviews.