Ace Hardware Gilbert

I used to think Ace was very convenient and good. I have now changed my feelings about them. This is the second time I've had to take my propane tank back because it's been faulty. I was told this time. I had to pay for another one even though he tested it said there is propane in there in the valve's bad. That's not my fault yet they said that's the way they do it. And I have to pay for another one I will no longer shop at Ace any longer now forced I go back to home depot or Lowe's. Horrible customer service and that's completely idiotic.

I had a horrible experience with this Ace Hardware. On 9/05/23, after trying to start it (it wouldn't start), I dropped off my 22 year old Stihl HS-45 hedge trimmer. I explained to the employee that it had been run in years, but I wanted to get it running again. I asked them to call before making repairs. On 9/29/23, I received a call saying it was ready to be picked up. I picked it up and paid $47.03. After returning home, I tried to start it. Not only wouldn't it start, the throttle trigger was "gummy", so back I went to the store that same day. Why would they "return" a non-functioning trimmer? This time, they kept it until 10/25/23 when I received a call saying it was ready to be picked up. When I arrived at the store, I asked to speak to the owner who happened to be there. He tried to avoid speaking to me, but I insisted. I asked him why it had been returned in a completely non-functional state and why it had taken so long. The owner had no explanation for the fact it wouldn't run and blamed the delay on the difficulty of getting Stihl parts. After paying $138.23, I asked the owner to have someone start it. This is where it got comical. The owner tried starting it for 8 to 10 minutes and when it finally started, the trimmer blades were seized. He then used a tool from his pocket to break the trimmer blades loose, which helped a little, but the blades seized again after a minute or two. Without saying much, he handed the trimmer to me. I told him, it was clear that it needed more work, but I had no intention of allowing this shop to work on it anymore. I told him that I was going to write this review and his only comment was, "Be sure to write that the trimmer is 22 years old." I replied, "It's a Stihl!" I asked for some of my money back and he refused. As a result, I disputed the credit card charges. Most of the employees are friendly and helpful, but the owner has no concept of customer service which causes a few of his employees to follow his example. I'll never go back in this store again. I'm guessing he'll write a cranky response and blame the whole thing on me. That's just the kind of guy he is.

Always excellent customer service!!! Everyone no matter what they're doing, greet you with a smile and help you find what you're looking for. I love the Ace hardware located on higley and Guadalupe. I actually drive out of my way to go there because of the wonderful customer service. L. Barr Gilbert Az

Went there to get a lawn mower blade sharpen. The young man that does it was busy doing another job but took the time (5 minutes) to take care of me. That's customer service at it's finest. Chatted with the manager who was near by doing another job, he was pleasant as well..

Good place to go when you need that odd bolt or nut 🔩. Everything you need for home improvement is in this store, electrical, plumbing and much more….. “great customer service” in pool