Ace Hardware - Springfield

Thank you so much to Denise and Rose for taking the time to help me with finicky Linclon Key fob. Your amazing customer service and kindness will forever stick with me! Kudos to a great team. Truly great assets to Ace!

I've spent thousands at Ace over the last few years. It's been great until about this last year. Literally every single time I go there, there's some sort of issue. Last week I was trying to purchase some roses that were on sale for $10. They rang up incorrectly and when I tried to explain to the cashier that they were on sale, she gave me attitude and was beyond rude, despite the manager coming over and verifying that they were ringing up wrong because whoever did inventory counted them incorrectly. Then a few days later I was purchasing some things with the bucket sale and upon totaling out the purchase, it was clear she hadn't applied the 20% off. I asked her if the discount had gone through and she just shrugged "I guess?" So again we had to call a manager over and when the manager explained the cashier had rang things in wrong, the cashier gave the manager attitude and was like " well how should I know.." So unprofessional. The final straw was today when I had plaster delivered that I'd been waiting on for a week. They delivered in the middle of a rainstorm and instead of wrapping the plaster in plastic or waiting until the storm passed to deliver, especially given our house is literally only two blocks from the store, or at the very least giving me a call to see if I would prefer store pickup or to at least notify me of the delivery, they just left the plaster. The plaster was destroyed and when I brought it back to return it, the manager had no sympathy for the situation or the fact that their mistake pushes my project out for an entire week while I wait to get new plaster. I wiill never again spend another penny at this store.

the employees are really nice and helpful. i broke my glasses and came here for super glue and they had such large selection. the atmosphere was nice and they even had cute frogs :)

I searched all over town for borax for someone, and nobody anywhere except Ace hardware had it! Thank you Ace!

Limited stock, with higher price, but it is conveniently close to home, so they do get a lot of my business. I made an extra trip there to retrieve my backpack after being asked to leave it at the counter while shopping, and it was left behind after my purchase. I had to purchase a rope for my grappling hook, so I can use it to go magnet fishing.