Ace Hardware - Normal

Great customer service, helped us find an oven glove. Been here a few times and its a clean friendly local store.

A great shopping experience with friendly and knowledgeable staff. They almost always have what I'm looking for and I always have been able to get assistance easily. I made the mistake of going to Home Depot to get a new grill today and after over half an hour trying to get someone to get the grill off a top shelf. While waiting, we found that Ace had the grill we were looking for. I was out with my new grill in probably 10 minutes, 5 of which was us shopping for accessories.

One of the best nuts, bolts, and fastener selections in town. Also have expanded on their grilling item department as of late, and have stopped in twice lately just for that reason.

Ace Hardware - The store is fine. However, one thing that erks me aside from the big chain hardware stores...Lack in Customer Service and product knowledge in your store. The whole reason people come to your store, is to get what they need quickly and efficiently and return to their projects. When a customer asks an associate where to find something, and that associate asks another associate where it might be... Only to be returned with an answer of: Aisle 12 & 13 with no assistance in locating the item... I might as well have gone to the hardware warehouses and tried my luck there.This is not the way I remember the Ole Ace Hardware being. Attentive people, knowledgeable people, willing to assist the customer, greeted upon entry. I'm not trying to bust your chops here, just pointing out how to improve your store. Trust me, your not the only store I've dealt with in this issue. It irritates and aggravates a customer when they have to search your store to find an item they are interested in purchasing, and quickly. Still enjoy going to you all for hard to find parts, but the customer service needs improvement. To be continued, until further reviews.

This place has everything you need for your projects and more. Very polite and knowledgeable staff. You may pay less at big box stores, but you get great service and advice.