Acadiana Travel & Cruise

I talked to an agent over the phone giving all details on the trip we wanted to take end of December this year. After 30 plus minutes of outlining all the details of places, excursions, budget I sent a follow up email so the agent also had it detailed in writing. Well that was over a month ago and we haven't heard a thing back from the agent. I have emailed and called multiple times. We have now wasted over a month waiting to hear back, we could have spent this time planning the trip ourselves! We are extremely disappointed with how unprofessional this agency is and would never recommend it to anyone. I mean how hard is it to just to be honest with your clients and give a simple "sorry we don't wish to work with you" ... Total waste of our time!

Ms Janet Theriot did not meet my group’s expectations as a compassionate travel agent from start to finish. She was sent an email and letter regarding our concerns, to which we have never received a reply or consideration. Not the best treatment for paying customers.

Just received a refund on tickets that I purchased to Spain in May. Kristin was incredible. Instead of us just getting a credit she waited until flight was canceled and then stayed on top of negotiating with airline to get full refund. This probably would not have happened if I booked it myself. Everyone needs a great travel agent and Kristin and the crew at Acadiana Travel are the best of the best!!!

To Whom It May Concern: Camille Autin with Acadiana Travel made our 40th wedding Anniversary very special for us. Camille booked our flights and planned the itinerary for us which included a 5 Star hotel at Niagara-on-the Lake. Camille handled the airline reservations, hotel accommodations and tourist attractions. Camille recommended certain dinner times for us that avoided large crowds while saving us expenses, also. It was a great travel experience. Again, thank you Acadiana Travel and Camille Autin for helping my wife and I celebrate a special milestone in our lives. Bill and Jean Lafayette, LA

Cheryl planned our honeymoon/anniversary trip of a lifetime - 18 days in New Zealand in 2019; half on the south island, half on the north. The tours, transfers, flights, hotels, etc. were top notch and we didn’t spend an absolute fortune either. It was zero thinking or planning on our part because it was practically mapped out for us, yet there were days built in so we could explore on our own. Cheryl will be booking our next international trip for sure.