AT&T Store

Do not go to this AT&T store. 100% scammed us!!! The lady who started my new service added the insurance and early upgrade charge AFTER I told her we did not want it. Told her I wanted the $70 plan and my son wanted the $60 plan. She signed us both up for the $85 plan. So now our first bill is over $500!!!!! Also they lied and said I would get $1000 for my trade and I had 2 weeks to bring my trade in so I had time to transfer everything and reset. Took trades in the fallowing week and they would only give me $830. Told me the deals change daily and there’s nothing they can do about it. Never once told me that the day I got serve. I had both trades with us THAT day.

Becca the store manager is awesome! I went to the south store and they were useless and wouldn’t help me with anything. I went into this location frustrated and she reassured me that she would fix the issue that the other store messed up and she spent an hour on the phone getting it resolved and my account fixed the way it should. Went over everything and expectations of next bill and we even upgraded a few phones. I could tell she was very busy training a new employee and other employees were asking her questions but I also learned she is a full time Nursing student too on top of this and I give her kudos for managing everything well and what she does for the company is fantastic! She blew my exceptions out of the park and I won’t go anywhere else! Very knowledgeable and helpful and the best manager that’s been in this store

We recently bought an upgrade cell phone in Evansville, IN, for our sister-in-law who lives in Terre Haute. She was not with AT&T and wanted to keep her same number. This was do-able but took some work. On a recent visit to Terre Haute, we took her old phone in, as welll as the new phone, and began the transfer process. BECCA was BEYOND our ANGEL who made it happen! BECCA was not just successful; it was HOW she was successful! She was: VERY PROFESSIONAL! VERY KNOWLEDGEABLE! VERY HELPFUL! VERY PERSONABLE! VERY, VERY PATIENT with EVERYONE she had to network with to make this happen! As other customers came in, she extended them any help she could during any down time with us - which was VERY APPROPRIATE for us all! This young lady is a KEEPER!😊 THANK YOU, BECCA, for ALLLLL you do for the rest of us! You ARE appreciated!💖

Super helpful great customer service even while busy I did an upgrade on my phone and in and out very quickly keep up the good work

Whatever guy was working in there on 10/7/23 has terrible customer service. Does not greet or acknowledge waiting customers. Will get service online or a different store due to him.