AT&T Store

I recently upgraded two phones on our mobile family plan within the past few months. Consistently excellent service! Today, veteran AT&T employee William helped upgrade my son's phone. It was a seamless process, and he provided full service all the way, including adding protective accessories to the phone before we left the store. He also suggested upgrading our home Wi-Fi Internet Air, which is wireless and connects to towers through 5G. It saved us money on our bill. He also answer questions that I couldn't get resolved on recent phone calls. Five stars all the way for this store and William.

I visited the AT&T store in Crystal Lake with my mom to trade my iPhone 11 in for an iPhone 15 and my experience was fantastic. The person helping us, Scott, was extremely helpful and patient and very personable.The store only had two people working; however, Scott was super attentive towards everyone in the store and ensured that all of our needs were met! Definitely the best customer service I have ever received! :)

Scott has been amazing every time I come to the store. He started our family plan and has helped me through simple and difficult issues with a smile every time. Knowledgable and engaging. Will always come back.

William is amazing in the Crystal Lake location. He helped me fix an issue I had been working on for YEARS. He knows the product and was so easy to work with and truly cares about his customers. Go see him STAT!!!

I went with my boyfriend to trade in his phone. The wait wasn’t too long for a busy day and all the workers were very nice and professional. Scott helped us out, he took his time with us to figure out what phone would be best and he took the time to get to know us. He was super friendly and very funny. I would 100% recommend this AT&T and especially Scott to anyone near or far.