AT&T Store

I bought an Apple Watch and a new I Phone from this place and asked them if I changed my mind about the watch could I give it to a family member. They said sure just bring it to us and we will help you. Well three months later I wanted to give it to my daughter since I only used it a few times and she said that she would use it daily. We drove there and there were three employees working and they told us we would have to go the store that is over a 2 hour drive from where I live. Do not buy anything from this store unless you can take it somewhere else for assistance!

Michelle and Isaiah were the ones that helped us and they were amazing. We had 10 people with us getting phones and plans and they went above and beyond to help us. When we ran into a slight problem they stayed an hour and a half after closing trying to fix it

I NEED TO EDIT THIS REVIEW FOR SURE!! Do not go to this store! I was made promises that were lies for one! The manager there is rude. I was told I was put on a 6 month "plan" to be withdrawn from my bank account for 50 a month, come to find out today total cost was going to be over 90 a month for a contract! The free phone I was supposed to receive didnt happen, and the one I was promised "on payments" doesn't qualify for a pay as you go phone. Lies, lies lies!! This AT&T store is totally messed up. Why do you people want to do people like that! And as a woman manager why in the world would you as a woman want to make two young boys walk on egg shells all day? Power trip much or just another personal call outside? My second trip was a real eye opener folks and then I really woke up today! Pitiful! And Isaiah you are better than this! messed up on this survey thingy! Isaiah at the At&t APEX Communications store in Russellville Arkansas is a awesome sales person! Very knowledgeable and helpful! I was so glad I took a chance and visited that location. Thank you ISAIAH! I wish I had got your last name! I need to definitively edit this review for sure

The customer service was great, the representative was very patient and helped to answer as many questions as he could. The only reason why I didn't give a 5 was because I wasn't told that my new Apple Watch didn't come with both parts of the charger. Most of my issues are with AT&T in general. I don't understand why I just paid over $500 for a watch that doesn't even come with the charger. Plus, I wasn't told I needed to buy an additional charging cube to charge it. I only bought this watch for actual medical reasons, so my husband and EMS will be notified if something is wrong while I’m home alone with my 2 children. Now I'm stuck with a dead Apple Watch until I can get back to the store to figure out what charger I need.

I would give a no star review but that isn’t an option. I went to this store location on 8/2/22 for assistance with an erroneous bill I received from AT&T. I explained my situation to the representative at the store and was informed they could not help me. I asked,kindly, if there was anyone she could reach out to that could put me in touch with the right person and again was told I would have to contact the phone number on my bill. (Which I’ve already tried … twice). Bottom line, these folks are great if you want to buy their product but if you need help with a problem with the product you are out of luck.