AT&T Store

Great customer service. Guys were patient, extremely helpful with our data transfer and overall we were pleased.

Roger and everyone at the store has always provided amazing customer service! Top notch!

Jimmy was very helpful & patient when helping me set up my home internet service - has amazing customer service skills!

This is the second time I have experienced incompetence at this store that I will never go there again even though it’s very close to my house. This time, on August 21st around 5pm, I tried to get a new SIM card, but the cards had not been scanned properly, so the employees had to scan like, a hundred cards until they found one that was actually usable while I just sat there. Then when they tried to set me up with a new SIM card, it was rejected, and the employee had no idea what to do but said he couldn’t do anything to help me and sent me down the road to another att store (where I ended having a similar and even worse experience). Just the fact that instead of even trying to find a solution to a problem that is probably not that uncommon, he wasted my time and pawned me off to another store. It’s just bizarre to be at an att store with such a basic request as a new SIM card and be told, “there’s nothing we can do to help you.” It turns out there was a fraud issue on my account, but surely the employee could have researched the message to see what the next steps were other than just tell me to go somewhere else. Are they not allowed to call customer service on my behalf since I don’t know exactly what the rejection message even said since it popped up on his tablet that I don’t have access to? Same thing happened down the road and I was told to call customer service

I tried to trade in my iPhone 11 on a iPhone 15 pro, I was told I was required to purchase the insurance or they will not let me get a phone there. I checked other att stores and they all tell me it’s an option, not required. There must be some kind of bonus they are trying to get, requiring you to purchase insurance. Stay away from this store unless you want $17 a month insurance.