AT&T Store

I recently (Sept 2023) wanted to purchase a new iPhone and until I walked into this AT&T store and worked with Connie, it was frustrating — to say the least! But Connie and her colleagues were super helpful, available in the purchase & set up process, she and they are superb problem solvers, plus personable, knowledgeable, efficient — just all around excellent! I can fully and heartily recommend this AT&T store on Pueblo’s north side!

I had a heating problem with my phone of almost a year. They sent me new one and I took it into the franchise store. The young man came out the door and offered me a hand up the step and into the store. I explained that I needed to transfer the information from my problem phone to the replacement He started the process and answered the questions that I had. While we were waiting for the procedure to complete, the store started to fill up. He asked if he could help someone else. He would keep checking on me. After few minutes he came over and said we had fifteen mins. And he asked if I needed anything. No I was just fine. After a few minutes another person named Linda came over, checked how much the left. I asked about my guarantee and insurance. She gave great information I felt it was a seamless exchange an I believe there two customers and I think maybe three that had good experiences. Linda helped get my return phone in the return boxes And I was off. Thanks for the team work guys.

I was greeted as I walked in the door and only waited for a couple minutes before a staff member invited me over to a table to help me upgrade my phone. The staff were patient , knowledgeable and friendly while I was in the store. The two staff members that helped setup my phone and complete my sale were very knowledgeable and helpful. The manager also came over to make sure everything was going well. Overall it was a great experience!

They acted like I wasn't going to be able to afford the phones because the total was over $2000. They talked badly about us the whole time and we were not treated like a valued customer. I can only assume it was off my husband and I's appearance because we are heavily tattooed, and young. We were rushed out the store and we're not given any help with set up, after spending close to $3000 with all of the extras we purchased. It was the worst experience I have ever had.

Constance was amazing! She fixed my phone super quick and was very professional. We’ve been going to this location for many years and have never been disappointed.