AT&T Store

My wife was here 2 weeks ago to upgrade her iPhone. Whoever the salesman was added a line to our account without our authorization so not only were we paying for an extra line (finally removed and refunded today via AT&T corporate help), we are also no longer receiving the trade in value until after January due to some arbitrary rule about upgrading and adding a new line (again, done fraudulently). He also added extra protection and the extra monthly charge to upgrade phones early, neither of which were asked for. Not a big charge but still garbage business. Second time this has happened in the last 3 months with AT&T, tired of it.

Chris at AT&T store off 120th and Sheridan was phenomenal! Too many times I’ve gone in the AT&T stores and the people in there don’t know anything it was a delight working with somebody that actually knew what they were doing and was able to help resolve my issue with efficiency, quality and fast resolution with phenomenal customer care! Chris, I hope you get your accolades for great customer service, which is by far become too rare. Thank you for being one of the rare employees at AT&T that I enjoyed working with. Again great customer service. Cheers and thank you Chris

Te Von and Bryan were so helpful! They got my daughter a new phone and everything transferred over fast and seamlessly. They helped us figure out accessories and chargers. It was the best experience I've ever had at an at&t store

this is the worst AT&T store I have ever been to. this store has messed up our business account on several occasions. the stories are too long to even type. long story short. after they messed up several things. there solution was to add additional lines on to our account to get us cheaper phones without telling us. now we have 3 lines on a business account that we do not use. If we want to cancel these lines we need to pay off the devices signed to the lines. We had no idea that the new devices were set up to the phone lines we are not using. I recently found out there are 2 different types of ATT stores. corporate stores and franchised stores. this store is a franchised store so they run it renegade style doing what ever they want. the corporate stores are run with stricter guidelines and run with way more integrity. I will never go to a franchise store again based on my passed experience. it absolutely kills me to write a negative google review however I feel people should know that this store has made made my bill go from $400 a month to $800 a month. and now we have 3 lines on our account that we can't cancel until we pay off $1,600 in devices. adding to this I reached out like they asked and its been weeks and nobody responded or got back to me. the response the sent looked great but nobody ever got back to me.

I had a great experience here, bought a new phone and new watch and TeVon provided excellent customer service the entire time. If you're looking to leave with a new phone, this store has them in stock and TeVon helped keep my monthly bill low while still providing me new products to walk out of the store and enjoy!