AT&T Store

My mother, 88, went in looking for expertise to help select a phone for my father, 92. She spent the bulk of the day in the store and left with a phone that she was told would work. It doesn’t. It’s too small. She felt talked down too and not listened to. The phone is too small and complicated and she wasn’t comfortable going back for help. Yes, buyer is responsible for what they purchased but one can reasonably expect service and a salesperson who listens and tries to meet their needs. Didn’t happen here. They were also paying for way more of a plan than needed. Jason was really rude to me when I called to see if anything could be done. I sincerely hope he never experiences this situation with elderly relatives and I also hope this review will help someone else down the line.

I recently came into this store, and Mike (the manager I believe,) was extremely helpful with the purchase of my iPhone. I am a business owner, and I would love to have my employee’s lines run through AT&T. See you soon, Mike!

We sat for 45 minutes waiting to check out a screen protector and there was 1 other person in the building.

Drove an hour and a half to go to this store during store hours. ATT says employee is clocked in but lights are off and no one is there. Don’t waste your time driving here or call and confirm someone will be there during business hours.

I’ve come down to this store on a couple of Saturdays to get a new phone and I call to make sure they are open and they tell me they close at 6 pm and when I show up at 4 pm they are closed with doors locked and lights off. It’s very frustrating to drive 30 minutes to salida for nothing, especially when you call in advance and they tell you they will be home. Very poor