AT&T Store

Under the leadership of Jose, the AT&T store in Troy continues to offer exceptional service. The management's dedication to customer satisfaction is evident in the staff's knowledge, helpfulness, and professionalism. I appreciate the emphasis on ensuring a seamless experience for all customers, making it a go-to destination for anyone seeking reliable communication solutions. Highly recommended for the outstanding management and service.

Got here at 1530, there was a sign on the door that read “Off to lunch will return at: 4:15”. We are waiting in 100 degree heat for it to open back up. Are they under staffed or just all take their lunch at the same time. Might switch our 4 phone lines and 4 devices to something else. Crazy how Verizon right next to it is crazy busy and OPEN. I guess their business service is just as bad as their coverage and phone service. Didn’t open door until 1619.

We picked up our new phone from this store on 4/7/2023 and were told we needed to return our old phone to the store within 7 days. We returned our old phone the next day on 4/8/2023. When we asked if we needed to sign anything or receive anything noting the phone was returned, the employee said that was not needed since it was a Next Trade-in. Fast forward to September, we were charged a non-returned phone fee of over $300. They have refused to correct this issue since the employee did not provide the tracking number to the store or to us. Every time we contact them we are directed to a different department - including Customer Support, the Loyalty Department, the Mobility Department, and many other agents. I have been a long-time customer of AT&T and always thought I could trust the employees and trust them to do the right thing, but unfortunately this is not the case. If you have to visit this store and choose to do business with AT&T, make sure to get everything in writing and get tracking numbers for EVERYTHING even if they tell you it's not needed.

The people here are complete scammers. Went in asked for the cheapest unlimited plan everything works out great. I get no emails or anything about my account. Until I get a bill in the mail for 250 dollars the guy signed me up for a premium Business account. I can't access my account because he didn't use my email. Only thing they took was my credit card. The worst service I have ever had in my life. This store needs to be shut down. Have been back 3 times now and they can't fix my account. I WILL NEVER USE ATT EVER AGAIN. Edit: Troy is actually a very nice and helpful dude and he did try to fix the mistakes of the dude that messed up my account. Troy please migrate stores 😂 2nd Edit: Went to the store on 120th and Washington man are the people nice and helpful crazy. They made me give att one more try please go to the one on 120th and Washington if you value your money and your sanity.

Jose is very helpful and Mike as well. Fixed my account and upgraded my phone at the lowest cost possible. I’ll definitely be back