AT&T Store

went in Thursday right before closing & Selena was the only one working the store. She was already assisting a family but immediately greeted me and tried to help me assess my issue. We were unable to come to a solution in store but she did not give up. She tried a bunch of SIM cards in my phone and kept trying to help me restart it but no luck. Thankfully, her advice/suggestion that she gave me to take home worked! I honestly would have never figured it out without what she pointed out to me. She is very knowledgeable, sweet and gives this store a good reputation.

Was helped by Alex! Great guy! I'm honestly really satisfied and happy he helped me on getting my new Samsung! He was kind enough to even put the screen protector on!! Great place and great company! Will be coming back soon if I need his assistance!

I went to trade in my phone and they were so nice about it. It took less than 15 min. Angelica was the one that helped me out. She was the sweetest person I have ever met. Best experience I have ever had at a AT&T store!!!!

Came to the store on date 10/31 at 3:30pm with a network issue and the girls were super rude couldn’t fix the problem. Instead they tried to make me believe it was my plan was the issue which I have the unlimited so it makes no sense. -.- told her that I was sure that wasn’t the problem she insisted so she told me I could go somewhere else to fix my phone. So I decided to just call at&t and they solved the problem over the phone. If you going in there to BUY something they will most likely be nice and help you out. But if you come with an issue they just want to get rid of you and give you poor customer service.

Went over a month ago to switch my service from Verizon to AT&T, worked with the store manager Amanda. From the get go she kept having questions and going back and seemed unsure of what she was doing on the tablet but would click continue anyways. She was unsuccessful in porting my phone number, so I had to go back to the store and she got me to agree to a new phone number all together with the understanding she would waive the $30 activation fee. This months bill stated I had two lines of service, insurance, an activation fee, and the device payment making my bill almost $400. She suspended my old line and never told me I would be charged for it. Thankfully one of the girls at the store gave me the customer service phone number that they use to call, and they have been helpful in fixing all of the issues that Amanda caused, would have been ideal to not have any issues at all. What I asked was simple: new phone, one line. Nothing more, nothing less.