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AT&T Store > Reviews in Cook County, Illinois, US - RAY

AT&T Store

3.9
106 reviews
Store
Cook County, US

Location details

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3750 Willow Rd, Northbrook, IL 60062, USA
  • Monday:
    12:00 - 17:00
  • Tuesday:
    10:00 - 19:00
  • Wednesday:
    10:00 - 19:00
  • Thursday:
    10:00 - 19:00
  • Friday:
    10:00 - 19:00
  • Saturday:
    10:00 - 19:00
  • Sunday:
    10:00 - 19:00
3.9
Reviews
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  • Google Comments (5)
  • Comments (5)

Just switched to AT&T, and the staff at this location were really helpful. The store was nice and clean, like no prints on the model phones. There were two associates there who did an amazing job! Paul was kind enough to entertain my niece, even indulging her with a little SpongeBob while I worked with Brittany to get my service switched. Brittany was super knowledgeable about all the promotions and tiers of service. Based on my needs, she presented some great options. I even got a couple of cool accessories that were on sale. 100% recommend this location for their courtesy, professionalism, and outstanding customer service. Thank you Brittany and Paul. Keep up the great work!

in the last week

Brittany went above and beyond to make sure I left the store happy and understanding of my purchases!! Give her a raise or I will give her a better offer with my own company!

a week ago

Brittany Allen, the store manager, took great care of me. So patient and so kind. Thanks for all your help! AT&T is fortunate to have Brittany Allen in leadership.

2 weeks ago

My recent experience at this AT&T was a complete nightmare. They charged me multiple times, blaming a system crash, and promised to clear the charges. But the next day, all the charges went through, they didn't refund me, so I had to dispute them. Since then, every time I needed to top up my phone, I had to call their terrible customer service. Incompetence at its finest! Don't ever step into this store!!

2 months ago

Don’t come here. The girl could not be bothered to make any kind of an effort to help anybody. She appeared to be just waiting there counting the minutes until she can go home. If you’re a fan of awful customer service, feeling awkward, and like being made to feel stupid, then this is the store for you. Otherwise stay away!!

4 months ago

Frequently asked questions about AT&T Store

How is AT&T Store rated?
AT&T Store has a 3.9 star rating with 106 Reviews.