AT&T Store

I had an absolutely wonderful experience! Thanks to Justin and Nate, I was able to make informed decisions on getting the best option for what I needed. They were attentive, friendly, and professional. What a great team! UPDATE: For further assistance, I also had great experiences with John and Isabel. I love that 100% of my visits to this location have been amazing because of the people there. Again, what a great dream team!!!

I went in to trade my unlocked 13 pro for the 15 pro. I specifically asked if I would be able to load an overseas eSIM and if the process was easy. I was told yes. Flash forward 1 month, trip coming up. I try and I find out my phone is locked. The employee lied. And the only thing I can do to fix it is pay it off. But I’m out of pocket for my iPhone 13 Pro. Possibly the worst service and experience before a trip. I called them even and was told I was out of luck even tho their employee told me I could do that.

BEWARE OF THIS STORE!!!!! If I could give them 0 stars I would. First, this is not a Retail AT&T store, this is an authorized dealer. Because of this, I have been going back and forth about a billing issue that has YET to be resolved. I ported over 5 lines to AT&T from T-Mobile back in June. I had to ship one of the phones to my son who is stationed in Colorado Springs. He came into this store to trade-in his old device due to a promo credit I was promised and they took his phone but never issued the credit or provided confirmation. The device was given to an associate named Christopher F. on OM Register 2. I have been battling about the unapplied credit with AT&T Corporate only to find that the issue is linked to this store which is owned by Mobily, NOT AT&T!!! My son came back into the store regarding this issue and I was working with the manager named Brandon to receive the credit. Well that was back in early October. I was advised that the credit request was submitted but that back office was behind in issuing credits and eventually after going back and forth, I was told I would receive an update in 2-3 weeks. Well that was back on 10/11/2023. I have yet to receive a credit & Brandon has not provided an update. Since then, he has also moved to the Fountain location which I did not find out until I called this store but I was assured that he would still handle this issue since his current store is owned by Mobily as well. I have also spoken to the new manager, John at this location who was supposed to be contacting Brandon and I still have no resolution or credit. So at this point, I am starting to believe the original associate stole the trade-in and I am going to have to go through Mobily Corporate, file a dispute through AT&T Corporate and/or make a police report. This is insane that I have been getting the run around for this long! Yet, I am still being billed and expected to pay the bill! DO NOT GO TO THIS STORE!!!!!!!!

I always dread going into the AT&T store as I hate buying a new phone. Unfortunately lost my phone and I stopped here to get a new one hooked up. Brandon and Halima were amazing. Both were friendly, patient and kind. Turned an errand I had been dreading into a great day :)

I commend Bruce at the AT&T Store at Prominent Point for providing outstanding customer service. I entered the store in search of a replacement mobile phone and Bruce provided me his undivided attention as he walked me through several products. As a young person attaining a college degree in computer science, Bruce was a literal technical expert helping me with my purchase and transferring data to my new phone. It was a pleasant experience entering the AT&T Store at Prominent Point.