AT&T Store

I wanted to highlight my experience with Brianna yesterday (11/1/23). She was absolutely awesome. So kind, attentive and did amazing juggling helping me and trying to pay attention to folks who came in after me. The person scheduled with her just sat on her phone claiming she was just getting back into working at AT&T. Kind of odd and not okay to leave your 1 good employee to handle 4 parties of customers alone with no manager in the building. Not a great look for the company. I also want to mention my experience with Marcus the day prior. He was friendly enough at first but seemed to act as if I was annoying him by coming in store and asking questions to fully understand what I was trying to sign up for. I can absolutely understand feeling frustrated with your job and not wanting to be there but it’s not fair to treat your customers as an inconvenience when they’re only there to bring business. I hope he has a better day.

I wanna share my experience with Stephanie. She was very professional, I enjoyed the way she greeted me & answered all of my questions and problems that I had with my phone. Went above and beyond to make sure I left the store satisfied. Stephanie should have a raise and vacation time.

Just awful. Terrible customer service over the phone, can’t imagine what people deal with in person. Basically was forced to have my phone shipped to me when I wanted to pick it up in store, having the employee who helped me use cuss words while helping me as well. And when trying to get a hold of anyone for any kind of help (yes, i was frustrated and annoyed) I have been hung up on, told “too bad” and completely ignored. Store is a joke. So are the employees. Do better!

Lucia, Manager was amazing! Solved my phone issues with efficiency and in a timely manner. Highly recommend this location! Everyone is was helpful, knowledgeable, and welcoming! 10 stars 🎉

I absolutely loved working with Lucia and Marcus to Upgrade my new device. They are very friendly, and very knowledgeable about the info I was given. I love coming here!